Careers

SUMMARY: 

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
• Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
• Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
• Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
• Ensures that the property and its inventories are always in the best of conditions.
• Develops annual budget and capital expenditure plans.
• Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Complies with all corporate accounting procedures.
• Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
• Ensures the implementation of and adherence to all policies and procedures.
• Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
• Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
• Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
• Monitors performance, develops and guides associates in career paths.
• Conducts performance evaluations for all employees, including department heads and supervisors.
• Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
• Promotes teamwork and high morale with associates.
• Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
• Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
• Continually solicits new and repeat business for the hotel.
• Accompanies the Sales Manager on sales calls.
• Becomes involved in community and/or government affairs.
• Possesses and utilizes excellent time management skills.
• Remains highly visible and readily available for guests at all times.
• Takes initiative to offer assistance or answer questions throughout the hotel.
• Ensures that a viable key control program is in place.
• Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
• Thoroughly understands and implements the Brand service culture.
• Performs all shift checklist responsibilities.
• Supports team members to ensure the team’s entire workload is completed daily.
• Provides a professional image at all times through appearance and dress.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

• All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred.
• Two to three years management experience preferred.
• Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
• Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
• Substantial knowledge of hotel operations or ability to learn quickly.
• Good management and supervisory skills.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem solving skills required.
• Good computer skills.
• Ability to learn and accurately use M3 software and other software as needed.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Flexibility to monitor and adjust schedules.
• Good understanding of revenue generation and profit / loss implications.
• Possess strong working knowledge of P&L statement.
• Understand brand-specific inventory control portal and daily selling strategies.
• Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
• Excellent guest relations skills.
• Effective negotiation skills and strategic thinking.
• Practice safety standards at all times.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader / player with all levels of staff.
• Lead by example.
• Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
• Current and valid driver’s license.
• Over-night travel as necessary.
• Professional behavior and appearance.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
• On-call status
• CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

• Computer
• Fax machine
• Copy machine
• Micros machine
• Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.

• The associate must frequently lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Administration
Reports to: Regional Director of Operations
Direct Reports: Assistant GM; Department Supervisors; all other property staff.

SUMMARY: 

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
Ensures that the property and its inventories are always in the best of conditions.
Develops annual budget and capital expenditure plans.
Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
Complies with all corporate accounting procedures.
Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
Ensures the implementation of and adherence to all policies and procedures.
Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
Monitors performance, develops and guides associates in career paths.
Conducts performance evaluations for all employees, including department heads and supervisors.
Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
Promotes teamwork and high morale with associates.
Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
Continually solicits new and repeat business for the hotel.
Accompanies the Sales Manager on sales calls.
Becomes involved in community and/or government affairs.
Possesses and utilizes excellent time management skills.
Remains highly visible and readily available for guests at all times.
Takes initiative to offer assistance or answer questions throughout the hotel.
Ensures that a viable key control program is in place.
Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
Thoroughly understands and implements the Brand service culture.
Performs all shift checklist responsibilities.
Supports team members to ensure the team’s entire workload is completed daily.
Provides a professional image at all times through appearance and dress.
Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

Hotel Management, General Business or Marketing degree preferred.
Two to three years management experience preferred.
Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
Ability to work in a fast-pace, high-energy and demanding work environment.
Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
Substantial knowledge of hotel operations or ability to learn quickly.
Good management and supervisory skills.
Ability to work as a team player with all levels of associates.
Excellent problem analysis and problem solving skills required.
Good computer skills.
Ability to learn and accurately use M3 software and other software as needed.
Dedicated, hard-working, self-motivated to work independently with little guidance.
Flexibility to monitor and adjust schedules.
Good understanding of revenue generation and profit / loss implications.
Possess strong working knowledge of P&L statement.
Understand brand-specific inventory control portal and daily selling strategies.
Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
Excellent guest relations skills.
Effective negotiation skills and strategic thinking.
Practice safety standards at all times.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Act as a team leader / player with all levels of staff.
Lead by example.
Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
Current and valid driver’s license.
Over-night travel as necessary.
Professional behavior and appearance.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
On-call status
CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

Computer
Fax machine
Copy machine
Micros machine
Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.

The associate must frequently lift and/or move up to 25 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually quiet to moderate. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
• Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
• Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
• Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
• Ensures that the property and its inventories are always in the best of conditions.
• Develops annual budget and capital expenditure plans.
• Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Complies with all corporate accounting procedures.
• Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
• Ensures the implementation of and adherence to all policies and procedures.
• Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
• Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
• Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
• Monitors performance, develops and guides associates in career paths.
• Conducts performance evaluations for all employees, including department heads and supervisors.
• Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
• Promotes teamwork and high morale with associates.
• Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
• Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
• Continually solicits new and repeat business for the hotel.
• Accompanies the Sales Manager on sales calls.
• Becomes involved in community and/or government affairs.
• Possesses and utilizes excellent time management skills.
• Remains highly visible and readily available for guests at all times.
• Takes initiative to offer assistance or answer questions throughout the hotel.
• Ensures that a viable key control program is in place.
• Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
• Thoroughly understands and implements the Brand service culture.
• Performs all shift checklist responsibilities.
• Supports team members to ensure the team’s entire workload is completed daily.
• Provides a professional image at all times through appearance and dress.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

• All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred.
• Two to three years management experience preferred.
• Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
• Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
• Substantial knowledge of hotel operations or ability to learn quickly.
• Good management and supervisory skills.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem solving skills required.
• Good computer skills.
• Ability to learn and accurately use M3 software and other software as needed.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Flexibility to monitor and adjust schedules.
• Good understanding of revenue generation and profit / loss implications.
• Possess strong working knowledge of P&L statement.
• Understand brand-specific inventory control portal and daily selling strategies.
• Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
• Excellent guest relations skills.
• Effective negotiation skills and strategic thinking.
• Practice safety standards at all times.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader / player with all levels of staff.
• Lead by example.
• Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
• Current and valid driver’s license.
• Over-night travel as necessary.
• Professional behavior and appearance.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
• On-call status
• CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

• Computer
• Fax machine
• Copy machine
• Micros machine
• Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 

• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in interviewing, hiring, and training new associates and newly promoted associates.
• Plans, schedules, assigns, directs, and reviews associate’s work.
• Reviews and approves direct report’s time and attendance records.
• Appraises job performance, and recognizes associates as appropriate.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Assists General Manager with counseling, disciplining, and making recommendations for dismissals.
• Fulfills Manager on Duty shifts.
• Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
• Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
• Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand service culture.
• Ensures orientation for new team members is thorough and completed in a timely manner.
• Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
• Assists the GM in developing the hotel budget and capital expenditure plans.
• Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
• Ensures a viable key control program is in place.
• Remains highly visible and be readily available and approachable for all guests.
• Extends professionalism and courtesy to guests at all times.
• Takes initiative to offer assistance or answer questions throughout the hotel.
• Become involved in community and/or government affairs.
• Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Encourages staff to solve guest and associate related concerns.
• Develops cross-training opportunities.
• Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
• Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
• Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales.
• Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
• Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.
• Assists with sales and marketing efforts as directed
• Ensures all required food audits are completed per system standards.
• Performs all shift checklist responsibilities.
• Supports team members to ensure their entire workload is completed daily.
• Assists General Manager with daily guestroom inspections.
• Performs functions of the General Manager in their absence.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

• All property positions in the absence of the General Manager.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred.
• Six months to one year hotel or management experience preferred.
• Or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Ability to maintain the confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to work in a fast-paced, high-energy and demanding work environment.
• Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
• Substantial knowledge of hotel operations or ability to learn quickly.
• Good management and supervisory skills.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem-solving skills required.
• Good computer skills.
• Ability to learn and accurately use M3 software and other software as needed.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Flexibility to monitor and adjust schedules.
• Understanding of revenue generation and profit/loss implications.
• Possess working knowledge of P&L statement.
• Assist GM with room inventory management, and daily selling strategies.
• Excellent guest relations skills.
• Effective negotiation skills and strategic thinking.
• Practice safety standards at all times.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Will be required to work nights, weekends and holidays.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader/player with all levels of staff.
• Lead by example.
• Current and valid driver’s license.
• Over-night travel as necessary.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
• On-call status
• CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

• Computer
• Fax machine
• Copy machine
• Micros machine
• Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

• The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Administration
Reports to: Regional Director of Operations
Direct Reports: Assistant GM; Department Supervisors; all other property staff.
 
SUMMARY:

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
• Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
• Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
• Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
• Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
• Ensures that the property and its inventories are always in the best of conditions.
• Develops annual budget and capital expenditure plans.
• Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Complies with all corporate accounting procedures.
• Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
• Ensures the implementation of and adherence to all policies and procedures.
• Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
• Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
• Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
• Monitors performance, develops and guides associates in career paths.
• Conducts performance evaluations for all employees, including department heads and supervisors.
• Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
• Promotes teamwork and high morale with associates.
• Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
• Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
• Continually solicits new and repeat business for the hotel.
• Accompanies the Sales Manager on sales calls.
• Becomes involved in community and/or government affairs.
• Possesses and utilizes excellent time management skills.
• Remains highly visible and readily available for guests at all times.
• Takes initiative to offer assistance or answer questions throughout the hotel.
• Ensures that a viable key control program is in place.
• Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
• Thoroughly understands and implements the Brand service culture.
• Performs all shift checklist responsibilities.
• Supports team members to ensure the team’s entire workload is completed daily.
• Provides a professional image at all times through appearance and dress.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

• All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred.
• Two to three years management experience preferred.
• Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
• Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
• Substantial knowledge of hotel operations or ability to learn quickly.
• Good management and supervisory skills.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem solving skills required.
• Good computer skills.
• Ability to learn and accurately use M3 software and other software as needed.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Flexibility to monitor and adjust schedules.
• Good understanding of revenue generation and profit / loss implications.
• Possess strong working knowledge of P&L statement.
• Understand brand-specific inventory control portal and daily selling strategies.
• Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
• Excellent guest relations skills.
• Effective negotiation skills and strategic thinking.
• Practice safety standards at all times.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader / player with all levels of staff.
• Lead by example.
• Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
• Current and valid driver’s license.
• Over-night travel as necessary.
• Professional behavior and appearance.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
• On-call status
• CPR/First Aid Certification or ability to obtain certification.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 

• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales efforts.
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
• Operate the sales department within established sales expense budget.
• Responsible for meeting and exceeding sales goals as established by Area/Regional Director of Sales & Marketing and/or General Manager.
• Initiate and follow-up on leads.
• Offer creative thinking with social media and room night packages to grow customer loyalty and experiences.
• Achieve and grow yearly topline revenues.
• Achieve and grow local account and global account partnerships.
• Seek out new business.
• Shift market share business from comp set hotels.
• Create accurate contracts.
• Communicate needs directly to hotel operations team to ensure guest satisfaction.
• Develop market mix of business and recognize top producers
• Grow and develop group business
• Conduct weekly sales meetings according to InterMountain Management standards.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Coordinate and prepare annual marketing plan.
• Assist the General Manager with the preparation of the annual hotel budget.
• Follow company policies and procedures and effectively communicate them to subordinates.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
Required knowledge, skills and abilities include, but are not limited to:

• Hotel experience/prefer hotel sales experience
• Proactive personality and work style.
• Self-starter and strong team member.
• Leadership skills.
• Experience selling major franchise brand of hotels, i.e., Hilton, Marriott, IHG, Hyatt a plus.
• Excellent oral and written communication skills.
• Excellent organization skills.
• Proficient in Microsoft Outlook, Microsoft Word and other computer programs.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Administration
Reports to: Regional Director of Operations
Direct Reports: Assistant GM; Department Supervisors; all other property staff.

SUMMARY: 

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
Ensures that the property and its inventories are always in the best of conditions.
Develops annual budget and capital expenditure plans.
Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
Complies with all corporate accounting procedures.
Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
Ensures the implementation of and adherence to all policies and procedures.
Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
Monitors performance, develops and guides associates in career paths.
Conducts performance evaluations for all employees, including department heads and supervisors.
Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
Promotes teamwork and high morale with associates.
Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
Continually solicits new and repeat business for the hotel.
Accompanies the Sales Manager on sales calls.
Becomes involved in community and/or government affairs.
Possesses and utilizes excellent time management skills.
Remains highly visible and readily available for guests at all times.
Takes initiative to offer assistance or answer questions throughout the hotel.
Ensures that a viable key control program is in place.
Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
Thoroughly understands and implements the Brand service culture.
Performs all shift checklist responsibilities.
Supports team members to ensure the team’s entire workload is completed daily.
Provides a professional image at all times through appearance and dress.
Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

All property positions.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

Hotel Management, General Business or Marketing degree preferred.
Two to three years management experience preferred.
Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
Ability to work in a fast-pace, high-energy and demanding work environment.
Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
Substantial knowledge of hotel operations or ability to learn quickly.
Good management and supervisory skills.
Ability to work as a team player with all levels of associates.
Excellent problem analysis and problem solving skills required.
Good computer skills.
Ability to learn and accurately use M3 software and other software as needed.
Dedicated, hard-working, self-motivated to work independently with little guidance.
Flexibility to monitor and adjust schedules.
Good understanding of revenue generation and profit / loss implications.
Possess strong working knowledge of P&L statement.
Understand brand-specific inventory control portal and daily selling strategies.
Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
Excellent guest relations skills.
Effective negotiation skills and strategic thinking.
Practice safety standards at all times.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Act as a team leader / player with all levels of staff.
Lead by example.
Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
Current and valid driver’s license.
Over-night travel as necessary.
Professional behavior and appearance.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
On-call status
CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

Computer
Fax machine
Copy machine
Micros machine
Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

 The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 25 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

SUMMARY: 

Manages the overall operation of a portfolio of hotels by maintaining established costs and quality standards, maximizing profits, developing and retaining associates and exceeding guest expectations.  Examines, analyzes and evaluates operations of assigned properties to ensure adherence to IMM and franchise standards and policies. 
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for interviewing, hiring, and training (along with Training Department representative) new employees and newly promoted employees.
Plans, schedules, assign, direct, and reviews employee’s work.
Reviews and approves direct reports time and attendance records.
Appraises job performance; recognizes, rewards, and/or disciplines employees as appropriate.
Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
Carries out supervisory responsibilities in accordance with IMM’s policies and procedures, applicable Federal and State EEO laws and regulations.
Directly oversees property General Managers in the assigned region, maintaining constant contact.
When applicable, assists with hotel renovations.
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.  Ensures all departments are profitable and maintain strong working relationships.
Works with above-property sales representative to ensure sales effort is strong, and supported operationally by the property General Manager.  Actively participates in sales discussions, meetings and plans.  Knows key account executives and business base for each property.  Is familiar with monthly production levels for each sales person on the hotel staff.
Promotes hotel’s policies and philosophies to employees and guests through direct and indirect interaction.
Works with the General Manager, Sales Manager, and above-property sales representative to create the hotel’s annual Business Plan and Operating Budget, and monitors the performance of the hotel throughout the year.
Reviews monthly financial reports with the hotel team and ownership group, and knows at all times where the hotel stands against budget.
Manages human resources functions of the hotel by assisting the General Manager in controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
Monitors property guest service scores, and actively works with General Manager to identify opportunities, and issue direction.  Holds General Manager directly responsible for guest satisfaction performance.
Completes a property Quality Assurance inspection biannually, and reviews the results of the inspection with the General Manager.  The full Quality Assurance inspection is further communicated to relevant InterMountain corporate representatives.
Evaluates the results of overall operations regularly and systematically, reporting those results to the relevant Senior Regional Director of Operations.
Communicates regularly with property ownership group, keeping them abreast of any/all significant events, as well as monthly financial, sales, and service performance.
Responds quickly to guest requests in a friendly and professional manner.  Follows up promptly to ensure guest satisfaction.
Ensures InterMountain corporate policies and procedures are properly communicated to the properties, and adhered to by them.
Ensures hotel follows and adheres to all standards set forth by each specific brand.
Projects a professional image at all times through appearance, dress, words and actions.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws, as well as state and local tax code.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

General Managers at assigned properties. 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

Hotel Management, Business or Marketing degree preferred; or
Minimum five years hotel/hospitality management experience; or
Equivalent combination of education, training and experience required.
Minimum 2 years supervisory experience required. 

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the owner(s), partners, properties, guests, associates, etc.
Good interpersonal skills. 
Ability to work in a courteous, tactful and patient manner with other associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with InterMountain Management and its owned and managed properties.
Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
Ability to work in a fast-pace, high-energy and demanding work environment.
Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
Substantial knowledge of hotel operations.
Good supervisory & leadership skills.
Thorough understanding of how job duties impact successful and timely openings / renovations, company financials, company and property owners, etc.
Ability to work as a team player with all levels of associates.
Excellent problem analysis and problem solving skills required.
Dedicated, hard-working, self-motivated to work independently with little guidance.
Effective negotiation skills and strategic thinking.
Flexibility to monitor and adjust schedules.
Good computer skills; ability to learn and accurately use M3 software and other software as needed.
Good understanding of revenue generation and profit / loss implications.
Possess strong working knowledge of P&L statement.
Understand brand-specific inventory programs, and daily selling strategies.
Excellent guest-relations skills.
Practice safety standards at all times.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance
Current and valid driver’s license
Professional attitude and appearance
Adhere to IMM policies and procedures and the Employee Handbook
May be required to work nights, weekends, and holidays
On-call status required when away from work
Travel 75% of the time
Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
CPR/First Aid Certification or ability to obtain certification.
Lead by example.
Participate in self-development to include participation in IMM sponsored seminars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.  The employee is regularly required to stand, walk, and reach with hands and arms. 
The employee must frequently lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. 
The noise level in the work environment is usually moderate.  

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Administration
Reports to: General Manager
Direct Reports: All property positions in the absence of the General Manager

SUMMARY: 

Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in interviewing, hiring, and training new associates and newly promoted associates.
• Plans, schedules, assigns, directs, and reviews associate’s work.
• Reviews and approves direct report’s time and attendance records.
• Appraises job performance, and recognizes associates as appropriate.
• Conducts or assists in conducting staff meetings.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Assists General Manager with counseling, disciplining, and making recommendations for dismissals.
• Fulfills Manager on Duty shifts.
• Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
• Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
• Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand service culture.
• Ensures orientation for new team members is thorough and completed in a timely manner.
• Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
• Assists the GM in developing the hotel budget and capital expenditure plans.
• Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
• Ensures a viable key control program is in place.
• Remains highly visible and be readily available and approachable for all guests.
• Extends professionalism and courtesy to guests at all times.
• Takes initiative to offer assistance or answer questions throughout the hotel.
• Become involved in community and/or government affairs.
• Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Encourages staff to solve guest and associate related concerns.
• Develops cross-training opportunities.
• Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
• Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
• Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales.
• Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
• Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.
• Assists with sales and marketing efforts as directed
• Ensures all required food audits are completed per system standards.
• Performs all shift checklist responsibilities.
• Supports team members to ensure their entire workload is completed daily.
• Assists General Manager with daily guestroom inspections.
• Performs functions of the General Manager in their absence.
• Performs other duties as required.

 

 SUPERVISORY RESPONSIBILITIES:

• All property positions in the absence of the General Manager.

 

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred.
• Six months to one year hotel or management experience preferred.
• Or equivalent combination of education and experience.

 

Knowledge, Skills, and Abilities:

• Ability to maintain the confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to work in a fast-paced, high-energy and demanding work environment.
• Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
• Substantial knowledge of hotel operations or ability to learn quickly.
• Good management and supervisory skills.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem-solving skills required.
• Good computer skills.
• Ability to learn and accurately use M3 software and other software as needed.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Flexibility to monitor and adjust schedules.
• Understanding of revenue generation and profit/loss implications.
• Possess working knowledge of P&L statement.
• Assist GM with room inventory management, and daily selling strategies.
• Excellent guest relations skills.
• Effective negotiation skills and strategic thinking.
• Practice safety standards at all times.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

 

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Will be required to work nights, weekends and holidays.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader/player with all levels of staff.
• Lead by example.
• Current and valid driver’s license.
• Over-night travel as necessary.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
• On-call status
• CPR/First Aid Certification or ability to obtain certification.

 

EQUIPMENT OPERATED:

• Computer
• Fax machine
• Copy machine
• Micros machine
• Commercial coffee machine

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

•  The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.