Careers

Department: Maintenance
Reports to: Chief Engineer; Assistant General Manager; General Manager
Direct Reports: None​

SUMMARY: 

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, common areas, sports court, pool, and all related equipment, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Perform, administer, and document preventive maintenance programs.
Respond to emergency situations on short notice.
Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders.
Responsible for safety and security of flammable and other maintenance items.
Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
Paints and makes minor repairs.
Monitors parking lot lights and exterior signs.
Responsible/Provide ongoing training for property based engineering personnel.
Perform, schedule, administer and document Suite Care rotation.
Responsible for upkeep of sports court, pool, and equipment.
Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
Work directly with the General Manager, AGM, and/or Chief Engineer to identify and accomplish all technical and/or skilled projects within the hotel including but not limited to the following:
Perform HVAC spring and winter inspections.
Assist in HVAC unit repair projects.
Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
With GM/AGM, implement and manage hotel key control.
Repair carpet and tile floor.
Minor roof repairs, painting projects, and exterior projects.
Pool/spa repairs.
With GM, identify skills needed for different projects and train technical people at property.
proper  records utilizing the computer system.
Proper administration of key control.
Maintain security for guests and property by keeping room doors locked at all times.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. Education and/or Experience:

High School diploma or GED preferred.·  
Two years technical maintenance training or maintenance experience required.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
Flexibility to adjust work priorities as necessary.
Basic computer skills.
Know and understand guest needs and expectations.
Practice safety standards at all times. 
Skill in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures,etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
Immediately report any suspicious activities by guests or others.
Current and valid drivers license.
Other licenses as required (plumbing, electrical, etc.)
On-call status
Willingness and ability to respond to emergency situations on short notice.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Rotate linen changing in accordance with extended stay schedule.
Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
Maintain kitchen suite in accordance with extended stay standards.
Check shower curtain for mildew, scum, and clean accordingly.
Properly replace linen and guest amenities as needed.
Clean and stock Suite Attendant carts and maintain in a presentable manner.
Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
Properly label lost and found articles and turn them in.
Report maintenance problems in guest rooms immediately.
Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
Maintain security for guests and property by keeping room doors locked at all times.
Work in laundry area as necessary.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

High School diploma or GED preferred.
No previous required, but preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Practice safety standards at all times. 
Skilled in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

Vacuum cleaner
Room Attendant/Suite Attendant cart
Laundry chute
Ozone Machine
Rollaway bed; sofa bed; baby crib
Dish washer
Oven
Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 30 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Communicate with Manager regarding status of groups.
Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
Assist team with training, supplies and support in order to consistently provide Brand quality service.
Register guests, assign rooms, & issue room keys.
Make courtesy call to guests to assure their complete satisfaction with their room, etc.
Schedule and make Wake-up Calls.
Receive and transmit messages.
Keep records of occupied rooms and guests’ accounts.
Make and confirm reservations.
Present statements to and collect payments from departing guests.
Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
Implement, monitor and carryout guest honors program.
Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
Post grocery-shopping tickets.
Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
Posting charges and expenses to the folio for the meeting room for guests.
Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
Verify bucket-check against computer information.
Count drawers, make deposit drop verified by witness, and run initials.
Close and balance shift.
Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
May perform housekeeping and minor maintenance duties as needed or requested by management.
Use empowerment to exceed associate expectations and resolve conflicts.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Proper administration of key control.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

High School diploma or GED preferred.
Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively verbally and in writing and excellent telephone skills.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
Flexibility to adjust work priorities as necessary.
Practice safety standards at all times. 
Computer skills required.
Skill in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
Immediately report any suspicious activities by guests or others.
Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

Computer
Fax machine
Copy machine
Multi-line telephone console
Commercial coffee machine
Ozone machines
Vacuum cleaner; shop vac
Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.

The associate must frequently lift and/or move up to 30 pounds. 
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

SUMMARY:

Responsible for filing all sales tax returns in a timely manner. Perform necessary research on tax rates and taxable entities. Assist auditors as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

File monthly/quarterly sales taxes at each property or oversee the filing by others.
Research tax laws on new and existing properties to ensure proper filing.
Assists GMs on any tax discrepancies at month end tax reconciliation.
Gather information pertinent to audits.
Acts as point person for all sales tax audits.
Oversee and audit uploaded tax information for tax filing and records archiving.
Open and close sales and liquor tax accounts for properties.
Assist other associates as the workload dictates.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

College degree in Accounting or any area of business preferred and some tax experience desired; or
Two years tax experience; or
Equivalent combination of education and experience.

Required knowledge, skills and abilities include, but are not limited to:

Ability to maintain confidentiality of business and financial matters and information related to the owner(s), partners, properties, guests, associates, etc.
Good interpersonal skills.
Ability to work in a courteous, tactful and patient manner with other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with InterMountain Management and its owned and managed properties.
Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette.
Ability to work in a fast-pace, high-energy and demanding work environment.
Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
Detailed knowledge of the workings of sales tax filings.
Basic knowledge of hotel operations or ability to learn quickly.
Thorough understanding of how job duties impact successful and timely openings / renovations, company financials, company and property owners, etc.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Flexibility to adjust work priorities as necessary.

PHYSICAL DEMAND AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the employee is regularly required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The employee is frequently required to stand, walk, and reach with hands and arms.
The employee must occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: IT
Reports to: IT Manager
Direct Reports: None

SUMMARY
The IT Specialist is a hands-on, operations-focused role supporting technology across InterMountain Management’s hotel portfolio. This position combines hardware deployment, property-level support, and cloud administration, with a strong emphasis on practical troubleshooting and responsiveness.
This role works directly with hotel teams to resolve technical issues, deploy and maintain equipment, and ensure systems are secure and operating effectively. Candidates should be comfortable supporting a multi-site environment, balancing remote support with periodic travel for hotel openings, upgrades, and on-site troubleshooting.
We are seeking individuals with strong technical aptitude and problem-solving ability who can grow into broader network, infrastructure, and security responsibilities over time.

Essential Duties and Responsibilities

• Prepare, image, and deploy desktop and laptop computers for properties nationwide
• Administer Office 365/Exchange Online, including account creation, email policies, groups, and end-user troubleshooting
• Manage Azure Active Directory (Entra ID) user accounts and access to company resources (SharePoint Online)
• Remotely interface with property staff using tools such as LogMeIn and/or third-party technicians to provide technical assistance and issue resolution
• Provide telephone and remote support for end-user technical issues across multiple locations
• Troubleshoot endpoint devices including desktops, laptops, printers, scanners, and peripherals
• Assist with hardware lifecycle management including equipment setup, shipping, repair, reuse, and decommissioning
• Support basic network troubleshooting (modem/router/firewall, IP, DNS, DHCP)
• Assist with new property openings, renovations, and on-site IT support as required
• Provide technical training and support to associates, both one-on-one and in group settings
• Operate effectively in a cloud-first environment and assist with cloud-based systems and migrations
• User setup and maintenance on various cloud-based portals:
• Assist other associates as workload dictates and perform other duties as required

Required Knowledge, Skills, and Abilities

• Open-minded with a can-do attitude
• Strong troubleshooting skills and ability to follow issues through to resolution
• Ability to maintain confidentiality of business, financial, and guest-related information
• Strong interpersonal skills and ability to work effectively with property teams, corporate staff, vendors, and ownership groups
• Professional communication skills (verbal, written, and phone etiquette)
• Ability to work in a fast-paced, high-energy, and demanding environment
• Strong time management, prioritization, and multi-tasking skills
• Working knowledge of computer systems, endpoints, and basic networking
• Ability to troubleshoot and resolve a wide range of technical issues
• Knowledge of computer repair and hardware components is a plus
• Basic understanding of how job duties impact company operations and financial performance
• Willingness to travel (up to 50% or more as required)

Education and/or Experience

• Bachelor’s Degree in Computer Science or Information Technology related field preferred
• Technology-related Associate’s Degree (including programs such as Delta Community College) or previous Military IT/network experience will be considered
• Equivalent hands-on experience or demonstrated technical ability may be considered in place of formal education

Experience or familiarity with:

• Microsoft 365, Azure Active Directory (Entra ID), Microsoft Active Directory, and/or Exchange Online environments
• SharePoint Online administration

Interest in developing skills in:

• Network and Security Administration (IP networking, firewalls, connectivity troubleshooting)
• Cybersecurity principles (certifications a plus but not required)
• PCI Compliance and secure system practices

Strong troubleshooting ability and hands-on technical aptitude are highly valued in this role

SELECTION GUIDELINES
Formal application, a rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: IT
Reports to: IT Manager
Direct Reports: None

SUMMARY:

Responsible for ordering, setting-up, and maintaining company computers, e-mail, network, servers, and provides technical assistance and training to system users. Provide outstanding IT Support, including handholding, to our home office and hotel users for their daily technology needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare desktop and laptop computers for properties nationwide.
• Administer Office 365/Exchange Server, including account creation, e-mail policies, Office 365 groups, and troubleshooting end-user issuers.
• Manage Azure Active Directory user accounts and user access to company resources on Intranet site (SharePoint Online).
• Remotely interface with property staff using tools like LogMeIn and/or third-party technicians to provide technical assistance and problem resolution.
• Provide telephone tech support for various end-user technical issues and remote assistance.
• Previous PCI Compliance or network security training will be considered a plus.
• Ability to troubleshoot minor modem/router/firewall, IP, DNS, and DHCP issues
• Provide technical assistance and computer training to groups of associates or one-on-one to system users.
• Be comfortable in a Cloud based, cloud first environment.  Previous cloud migrations a plus.  Able to apply cloud technologies to hotel networks and systems.
• User setup and maintenance on various cloud-based portals
• Assist other associates as the workload dictates and perform other duties as required. 

Required knowledge, skills and abilities include, but are not limited to:

• Open-minded with a can-do attitude
• Ability to learn complex technical issues and the patience to follow-through until resolution
• Ability to maintain confidentiality of business and financial matters and information related to the owner(s), partners, properties, guests, associates, etc.
• Good interpersonal skills. 
• Ability to work in a courteous, tactful, and patient manner with other company associates and management including property owners and General Managers, vendors, and other members of the general public conducting business with InterMountain Management and its owned and managed properties.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Excellent time management skills; multi-tasking skills; ability to prioritize and coordinate details.
• Thorough knowledge of computer technology and skilled in maintaining company computers, network, and servers.
• Ability to design and update websites and Intranet sites.
• Ability to troubleshoot, provide technical assistance and problem resolution.
• Knowledge of computer repair helpful.
• Basic understanding of how job duties impact company financials and property owners. 

Education and/or Experience:

• Pursuing Bachelor’s Degree in Computer Science or Information Technology related field preferred; Technology related Associates Degree will also be considered
• Familiar with Office 365, Azure Active Directory, Microsoft Active Directory and/or Exchange Online environments.
• Familiar with SharePoint Online Administration
• Interest in Network and Security Administration, Cyber Security Certifications preferred
• Interest in PCI Compliance

SELECTION GUIDELINES:

Formal application, a rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales efforts.
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
• Operate the sales department within established sales expense budget.
• Responsible for meeting and exceeding sales goals as established by Area/Regional Director of Sales & Marketing and/or General Manager.
• Initiate and follow-up on leads.
• Offer creative thinking with social media and room night packages to grow customer loyalty and experiences.
• Achieve and grow yearly topline revenues.
• Achieve and grow local account and global account partnerships.
• Seek out new business.
• Shift market share business from comp set hotels.
• Create accurate contracts.
• Communicate needs directly to hotel operations team to ensure guest satisfaction.
• Develop market mix of business and recognize top producers
• Grow and develop group business
• Conduct weekly sales meetings according to InterMountain Management standards.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Coordinate and prepare annual marketing plan.
• Assist the General Manager with the preparation of the annual hotel budget.
• Follow company policies and procedures and effectively communicate them to subordinates.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Required knowledge, skills and abilities include, but are not limited to:

• Hotel experience/prefer hotel sales experience
• Proactive personality and work style.
• Self-starter and strong team member.
• Leadership skills.
• Experience selling major franchise brand of hotels, i.e., Hilton, Marriott, IHG, Hyatt a plus.
• Excellent oral and written communication skills.
• Excellent organization skills.
• Proficient in Microsoft Outlook, Microsoft Word and other computer programs.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Communicate with Manager regarding status of groups.
• Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
• Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
• Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
• Assist team with training, supplies and support in order to consistently provide Brand quality service.
• Register guests, assign rooms, & issue room keys.
• Make courtesy call to guests to assure their complete satisfaction with their room, etc.
• Schedule and make Wake-up Calls.
• Receive and transmit messages.
• Keep records of occupied rooms and guests’ accounts.
• Make and confirm reservations.
• Present statements to and collect payments from departing guests.
• Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
• Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
• Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
• Implement, monitor and carryout guest honors program.
• Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
• Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
• Post grocery-shopping tickets.
• Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
• Posting charges and expenses to the folio for the meeting room for guests.
• Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
• Verify bucket-check against computer information.
• Count drawers, make deposit drop verified by witness, and run initials.
• Close and balance shift.
• Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
• Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
• May perform housekeeping and minor maintenance duties as needed or requested by management.
• Use empowerment to exceed associate expectations and resolve conflicts.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Proper administration of key control.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• Perform other duties as required.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.
• Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally and in writing and excellent telephone skills.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
• Flexibility to adjust work priorities as necessary.
• Practice safety standards at all times. 
• Computer skills required.
• Skill in operation of tools and equipment listed below.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
• Immediately report any suspicious activities by guests or others.
• Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

• Computer
• Fax machine
• Copy machine
• Multi-line telephone console
• Commercial coffee machine
• Ozone machines
• Vacuum cleaner; shop vac
• Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 30 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Remove laundry from rooms and/or chutes.
Separate laundry and identify items requiring pre-spotting treatment.
Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
Advise management when supplies need to be replenished.
Responsible for keeping laundry room and equipment clean and working in a safe manner.
Restock linen on floors as necessary.
Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
Maintain work areas in a clean and orderly manner.
Restock supplies in all common areas.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Proper administration of key control.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

High School diploma or GED preferred.
No previous experience required, but preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills.Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
Flexibility to adjust work priorities as necessary.
Skill in operation of tools and equipment listed below.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required.The hotel operates 7 days a week, 24 hours a day.Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings. i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
Complete "Service Fanatic" training within required time frame.
Practice safety standards at all times.
Immediately report any suspicious activities by guests or others.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

Laundry machines
Oasis dispensers
Ozone machines
Vacuum cleaner
Laundry cart
Laundry chute
Shelving on Wheels

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.