Current Job Listings

Bench Manager, InterMountain Management - Monroe, LA

SUMMARY:

This position will be charged with traveling to hotels that do not have a current General Manager and stepping fully into that role until a new GM is hired. Position will include managing the hotel’s overall operation through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations. Additionally examines, analyzes and evaluates operations of assigned properties to ensure adherence to IMM and franchise standards and policies. One of the key aspects of this role will be to either maintain or improve the Guest Service Scores and the Quality Assurance Scores at the hotel while the property is in management transition. The ability to travel and stay at a property for a period of weeks or months is a requirement for this position. Secondarily, this position will be responsible for the successful training of key property-level management personnel, most specifically the General Manager and/or Assistant General Manager. Due to the nature of their jobs, Bench Managers may be on assignment in the field during a recognized InterMountain Management holiday. In these cases, the associate will be given an additional day off during their next home period, to make up for the holiday spent in the field. The exception to this policy will be for Thanksgiving Day and Christmas Day. On these two specific holidays, InterMountain will do everything possible to ensure all field associates are home, and will pay for travel-related expenses to do so. Other than these two however, any field associate who wishes to be off (and home) for an InterMountain holiday must submit a vacation request to the Director of Human Resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for interviewing, hiring, and training (along with Training Department representative) new employees and newly promoted employees. Plans, schedules, assign, direct, and reviews employee’s work.
  • Reviews and approves direct reports time and attendance records.
  • Appraises job performance; recognizes, rewards, and/or disciplines employees as appropriate.
  • Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations
  • Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
  • Carries out supervisory responsibilities in accordance with IMM’s policies and procedures, applicable Federal and State EEO laws and regulations.
  • Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
  • Works with above-property sales representative to ensure sales effort is strong. Actively participates in sales discussions, meetings and plans. Knows key account executives and business base for each property. Is familiar with monthly production levels for each sales person on the hotel staff.
  • Promotes hotel’s policies and philosophies to employees and guests through direct and indirect interaction.
  • Works with Sales Manager and above-property sales representative to create the hotel’s annual Business Plan and Operating Budget, and monitors the performance of the hotel throughout the year.
  • Reviews monthly financial reports with the hotel team and ownership group, and knows at all times where the hotel stands against budget.
  • Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
  • Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
  • Monitors property guest service scores, and actively works with General Manager to identify opportunities, and issue direction. Holds General Manager directly responsible for guest satisfaction performance.
  • Completes a property Quality Assurance inspection biannually, and reviews the results of the inspection with the General Manager. The full Quality Assurance inspection is further communicated to relevant InterMountain corporate representatives.
  • Evaluates the results of overall operations regularly and systematically, reporting those results to the relevant Senior Regional Director of Operations.
  • Communicates regularly with property ownership group, keeping them abreast of any/all significant events, as well as monthly financial, sales, and service performance.
  • Responds quickly to guest requests in a friendly and professional manner. Follows up promptly to ensure guest satisfaction.
  • Ensures InterMountain corporate policies and procedures are properly communicated to the properties, and adhered to by them.
  • Ensures hotel follows and adheres to all standards set forth by each specific brand.
  • Projects a professional image at all times through appearance, dress, words and actions.
  • Follows company policies and procedures and is able to effectively communicate them to subordinates.
  • Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws, as well as state and local tax code.
  • Performs all duties and responsibilities of General Manager (see General Manager job description).
  • May be asked to operate a motor vehicle in the course of running errands for the hotel.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • Assigned Property: Assistant General Manager; Department Supervisors & other home property staff as necessary

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • Minimum five years hotel/hospitality management experience; or
  • Equivalent combination of education, training and experience required.
  • Minimum 2 years supervisory (InterMountain General Manager) experience required.
  • Current InterMountain-managed property must have a consistent track record of strong performance, from a financial, guest satisfaction and quality assurance perspective.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the owner(s), partners, properties, guests, associates, etc.
  • Good interpersonal skills.
  • Strong attention to detail.
  • Ability to work in a courteous, tactful and patient manner with other associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with InterMountain Management and its owned and managed properties.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Substantial knowledge of hotel operations.
  • Good supervisory & leadership skills.
  • Thorough understanding of how job duties impact successful and timely openings / renovations, company financials, company and property owners, etc.
  • Ability to work as a team player with all levels of associates.
  • Excellent problem analysis and problem solving skills required.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Effective negotiation skills and strategic thinking.
  • Flexibility to monitor and adjust schedules.
  • Good computer skills; ability to learn and accurately use M3 software and other software as needed.
  • Good understanding of revenue generation and profit / loss implications.
  • Possess strong working knowledge of P&L statement.
  • Understand brand-specific inventory programs, and daily selling strategies.
  • Excellent guest-relations skills.
  • Practice safety standards at all times.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance
  • Current and valid driver’s license
  • Professional attitude and appearance
  • Adhere to IMM policies and procedures and the Employee Handbook
  • May be required to work nights, weekends, and holidays
  • On-call status required when away from work
  • Travel 75% of the time • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
  • CPR/First Aid Certification or ability to obtain certification.
  • Lead by example.
  • Participate in self-development to include participation in IMM sponsored seminars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars)

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The employee is regularly required to stand, walk, and reach with hands and arms.
  • The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com

Construction Project Manager, InterMountain Management - Monroe, LA

Department: Construction
Reports to: Director of Construction
Direct Reports: None
 
Based in Monroe, LA this position is responsible for planning, executing, and finalizing details of construction projects with strict deadlines for new properties.  This includes seeking resources and coordinating with Contractors, Architects, Local Officials, Franchisee, Franchisor, General Managers, Regional Directors of Operations, and other responsible parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage projects from all stages of development, construction, operational turnover, post construction/warranty, etc.
  • Develop and maintain project related spreadsheets through Excel, and Project Management software
  • Negotiate prices & order equipment and/or services for new builds.
  • Meet and maintain budgets throughout construction project
  • Interact and coordinate brand standards with Franchisor departments such as: Information Technology, Architectural & Design, Procurement, and Openings.
  • Develop and coordinate timeline for construction turnover to operations.
  • Determine appropriate timeline for operations opening team to start opening process.
  • Make site visits for required brand inspections and as needed for project review.
  • Maintain and upkeep the new property pipeline reports.
  • Perform a construction and/or operational punch list on projects.
  • Order goods and services for project such as:  kitchen equipment, cabling, phones, signage, TV’s, internet, satellite, etc…
  • Support Franchisee on Managed projects with tracking of timeline, site visits, operational punch-list, and turnover to operations.
  • Assist other associates as the workload dictates
  • Perform other duties as required. 

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • Willing to travel extensively, to all parts of the U.S.
  • May require several days away from office/home

Education and/or Experience:

  • College degree required in Construction or construction related field.
  • Minimum of 10 years experience in the construction industry; preferably Project Manager experience
  • Experience in construction budgeting, scheduling, Excel, and Project Management Software.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. 

Complete our online Employment Application for position listed here at IMMHotels.com

Digital Services & Marketing Manager, InterMountain Management - Monroe, LA

Digital Services and Marketing Manager
Department: Revenue Strategy - eCommerce and Digital Marketing
Reports to: Corporate Director of Digital Marketing and Communications and Chief Revenue Officer

Summary:

The goals of the Digital Services and Marketing Manager is to improve the customer experience, enhance brand.com to improve ease-of-use, content richness and convert “lookers” to “bookers”, ultimately driving traffic to the hotel website. In addition, the goal is to optimize hotel presence and pricing in eChannels, grow share of B2B group and corporate markets and equip the hotel teams in the field to capitalize upon “e” to improve their sales and drive revenue.

Essential Duties and Responsibilities

Website Optimization:
  • Maintaining and updating websites as needed using appropriate brand tools.
  • Updating photos and online listings.
  • Maintaining Yext content for online listings
  • Researching and integrating new Brand services, technologies and tools to increase online traffic and revenue
  • Keyword/phrase research and implementation
  • Assisting with SEO efforts
  • Creating/strengthening keyword optimization in online copy.
  • Creating & coordinating content when needed.
  • Develop digital marketing plan for individual hotels and /or clusters of hotels in conjunction with hotel and regional teams
  • Identify link building opportunities and execute on partnerships in conjunction with property Director of Sales.
  • Perform any other job-related duties as assigned by the General Manager, Director of Sales, Regional Director of Sales, or VP of eCommerce & Digital Marketing.

OTA Audits and Updates:
  • Regular Audit of hotel presence on Expedia, Orbitz, Priceline, Booking.com & Kayak for Imagery, basic descriptive content, amenities, room types; star ratings & map placement
Strategy and Analysis:
  • Working closely with the Revenue Management, Regional & hotel-based teams in establishing and maintaining strategies for online success
  • Identify new marketing channels and opportunities that will deliver maximum exposure to consumers looking to travel into the market.
  • Capturing, reporting and analyzing online statistics for SEO, PPC, e-Mail and Social Media campaigns
  • Communicating efforts and results to the field and to senior leadership.
Advertising and Promotions:
  • Coordinating all electronic marketing efforts: electronic direct mail, banner ads, PPC, SEM, viral efforts all within brand guidelines
  • Assisting with the research and analysis of our hotels’ current online marketing presence and developing efforts to improve organic reach
  • Assisting with growing relationship with brand partner, using available brand opportunities to increase online reservations
Reputation
  • Monitor online reviews for all reputation sites
  • Assist and consult local property team in responding properly to online reviews

Qualifications

  • Experience in hospitality marketing highly preferred
  • Analytical mindset with experience delving into data and identifying opportunities through multivariate testing and landing page optimization
  • Solid command of SEO strategies and tactics
  • Proficiency in digital advertising strategies including paid search, programmatic display, retargeting and paid social media
  • Excellent written and verbal communication skills
  • Website copywriting experience a plus
  • Ability to work in a fast-paced environment, managing multiple projects with tight deadlines

PHYSICAL DEMAND AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

  • While performing the duties of this job, the employee is regularly required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.  The employee is frequently required to stand, walk, and reach with hands and arms.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate.


SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. 

Complete our online Employment Application for position listed here at IMMHotels.com

Office/Accounts Payable Manager, InterMountain Management - Monroe, LA

Department:            Accounting
Reports to:            Controller
Direct Reports:      Administrative Asst./Accounts Payable Associate; Accounts Payable Associate; Cash Manager; Receptionist/Administrative Assistant

SUMMARY: 

Supervises and coordinates activities of employees and processes engaged in maintaining accounts payable and general office data.  Responsible for reviewing, entering and processing invoices pertaining to assigned properties and properties that are monitored by outside sources. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • May be responsible for interviewing, recommending for hire, and training new employees and newly promoted employees.
  • Plans, schedules, assigns, directs, and reviews employee’s work.
  • Reviews and approves employee’s time and attendance records.
  • Appraises job performance; recognizes, rewards, and/or disciplines employees as appropriate.
  • Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
  • Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
  • Carries out supervisory responsibilities in accordance with the company’s policies and procedures, applicable Federal and State EEO laws and regulations.
  • Prepare for and conduct weekly office meeting.
  • Oversee processing and mailing invoice checks.
  • Assist property General Managers with invoice coding questions and/or special payment requests.
  • Provide excellent customer service with vendors regarding questions and payment of invoices.
  • Train new associates in the company / department specific duties, and how their job affects others within the organization, etc.
  • Oversee employment training costs; office security and alarm systems; office furniture and equipment needs; car washing program; maintain corporate petty cash, office keys, patio plants; order and maintain coffee, soft drinks & paper supplies for break room; maintain calendar, upkeep and invoices for Florida Condo; plan and order menu items for monthly birthday luncheon.
  • Enter invoices and process bank ACH transfers on reimbursements for IMM Contracts.
  • ­Review and process corporate employee expense forms.
  • Create and monitor billing for reimbursements.
  • Process mortgages of hotels for payment.
  • Fill out and mail deposits to banks.
  • Set up new employee credit cards, logo clothes, mail box slot, fob, security code, business cards, telephone template, etc.
  • Set up and maintain corporate and property credit cards and allocate charges for reimbursement.
  • Maintain Intranet hotel/office directory.
  • Assist other associates as the workload dictates.
  • Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:

  • Administrative Assistant/Accounts Payable; Accounts Payable Associate; Cash Manager; Receptionist/Administrative Assistant.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
 

Education and/or Experience:

  • High School diploma or equivalent required; some accounting/bookkeeping classes desired.
  • One to two years Accounts Payable experience required; including minimum one year experience in supervision preferred.
  • Previous hotel/hospitality experience helpful and desired. 

Required knowledge, skills and abilities include, but are not limited to:

  • Ability to maintain confidentiality of business and financial matters and information related to the owner(s), partners, properties, guests, associates, etc.
  • Good interpersonal skills. 
  • Ability to work in a courteous, tactful and patient manner with other company associates and management including property General Managers, vendors, and other members of the general public conducting business with InterMountain Management and its owned and managed properties.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Good knowledge of accounting principles and associated duties and reporting responsibilities.
  • Good computer skills.
  • Ability to learn and accurately use M3 software and other software as needed.
  • Knowledge of job duties and procedures performed by associates supervised.
  • Basic understanding of how duties impact company financials.
  • Skilled in Excel and calculator use

PHYSICAL DEMAND AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the employee is regularly required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.  The employee is frequently required to stand, walk, and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 20 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:

Formal application, a rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for a position listed here at IMMHotels.com

Procurement Manager, InterMountain Renovations - Monroe, LA


Department:  Procurement/Renovations Department
Reports To:  President
Direct Reports:  Purchasing Coordinator
 

SUMMARY: 

Responsible for all functions of operating supplies and equipment (OS&E); oversee designer’s procurement of furniture, fixtures and equipment (FF&E) for new properties.  Provide support to the General Managers and Regional Directors of Operations before and during the property opening process. Assign and oversee duties of the Purchasing Coordinator.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Responsible for all OS&E and FF&E functions, including negotiating the best prices and procuring all supplies, fixtures and equipment on a timely basis for new properties.
  • Provide support to the GMs and RDOs before and during the property opening process.
  • Train, assign and oversee the duties of the OS&E Purchasing/Project Coordinator.
  • Work with interior designers to develop custom décor for all new built hotels that meet with owner and brand approvals.
  • Assist in budget formulation and oversee for compliance throughout projects.
  • Review, revise, and/or approve plans and take-off of new construction projects.
  • Receive and approve all purchase orders against take-off and budget.
  • Approve all invoices assuring accuracy of product and price.
  • Manage and oversee the expediting of FF&E assuring delivery of products and completion of projects on a timely basis.
  • Work closely with contractors and FF&E installers to assure they have everything needed and that replacements for damaged goods are received in a timely manner to assure all rooms are ready for scheduled opening.
  • Coordinate communications between department employees and contractors, vendors, and others doing business with the new construction department.
  • Secure main telephone and fax numbers for all new hotels and ensure all are in working order early into the project.
  • Enroll all new and managed hotels in the Avendra Program.
  • Interact and coordinate brand standards with Franchisor departments such as Architectural & Design, Procurement, and Openings.
  • Research and negotiate pricing with vendors on a continual basis.
  • Work closely with the construction project managers to ensure all details of each project are appropriately completed and on a timely basis.
  • Compare vendor invoices against purchase orders for accuracy and approve for payment.
  • Supply owners with vendor credit applications to ensure accounts are established on a timely basis.
  • Navigate multi-brand websites to stay abreast of property brand standards.
  • Read architectural blue prints to verify room counts, room types and other details of the construction projects.
  • Provide pertinent vendor information to General Managers for post-opening purchases.
  • Assist other associates as the workload dictates.
  • Perform other duties as required.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or equivalent required.  College degree or classes in hotel/hospitality industry, business administration, effective negotiations, purchasing, etc. desired; and
  • Minimum four years related experience required.  

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the owner(s), partners, properties, guests, associates, etc.
  • Good interpersonal skills. 
  • Ability to work in a courteous, tactful and patient manner with other company associates and management including property owners and General Managers, vendors, and other members of the general public conducting business with InterMountain Management and its owned and managed properties.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Ability to read and understand architectural blue prints in order to verify room counts, room types and other details of new construction projects.
  • Substantial knowledge of hotel operations.
  • Successful negotiating and purchasing skills or the willingness and ability to complete training / classes and learn quickly.
  • Ability to negotiate best price for best products/brand standards and delivery while maintaining a good business relationship with vendors.
  • Ability to coordinate vendors, delivery dates and other logistics.
  • Good computer skills or ability to quickly learn and accurately use Excel, Word, and other software as needed.
  • Thorough understanding of how job duties impact successful and timely openings, company financials, property owners, etc.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
 
  • While performing the duties of this job, the employee is regularly required to sit, use hands to handle, or feel objects, tools, or controls; and talk and hear.  The employee is frequently required to stand, walk, and reach with hands and arms. 
  • The employee must occasionally lift and/or move up to twenty pounds.  
  • Specific vision abilities required by this job include close vision and the ability to adjust focus. 
  • The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

 The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
 Complete our online Employment Application for position listed here at IMMHotels.com

Purchasing Coordinator, InterMountain Renovations - Monroe, LA

Department: Procurement/Renovations Department
Direct Reports: None


Purchasing Coordinator Job Description

  •  Entering specifications for interior design packages
  •  Creating budgets for renovation projects
  •  Taking off (counting) product in hotel spaces
  •  Communicating by phone and email with vendors to get pricing for items
  •  Creating PO’s in a proprietary software system
  •  Monitoring the production and delivery timelines
  •  Working with freight and warehouse companies to track all products to the job site

Purchasing Coordinator Job Requirements

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  •  Successful negotiating and purchasing skills or the willingness and ability to complete training / classes and learn quickly.
  •  Ability to negotiate best price for best products/brand standards and delivery while maintaining a good business relationship with vendors.
  •   Ability to coordinate vendors, delivery dates and other logistics.
  •   Ability to multi- task
  •   Ability to meet tight deadlines and work in a very fast paced environment
  •   Excellent communication skills
  •   Good at time management and organization 

SELECTION GUIDELINES:


Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

 The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

 
 Complete our online Employment Application for position listed here at IMMHotels.com

Assistant General Manager, Homewood Suites by Hilton - Palm Desert, CA

Department: Administration
Reports to: General Manager
Direct Reports: All property positions in the absence of the General Manager

SUMMARY: 

Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. 
Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assists in interviewing, hiring, and training new associates and newly promoted associates.
  • Plans, schedules, assigns, directs, and reviews associate’s work.
  • Reviews and approves direct report’s time and attendance records.
  • Appraises job performance, and recognizes associates as appropriate.
  • Conducts or assists in conducting staff meetings.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Assists General Manager with counseling, disciplining, and making recommendations for dismissals.
  • Fulfills Manager on Duty shifts.
  • Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
  • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
  • Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
  • Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
  • Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
  • Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
  • Performs quality assurance (QA) requirements for areas of responsibility.
  • Thoroughly understands and implements the Brand service culture.
  • Ensures orientation for new team members is thorough and completed in a timely manner.
  • Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
  • Assists the GM in developing the hotel budget and capital expenditure plans.
  • Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
  • Ensures a viable key control program is in place.
  • Remains highly visible and be readily available and approachable for all guests.
  • Extends professionalism and courtesy to guests at all times.
  • Takes initiative to offer assistance or answer questions throughout the hotel.
  • Become involved in community and/or government affairs.
  • Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates.
  • Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
  • Encourages staff to solve guest and associate related concerns.
  • Develops cross-training opportunities.
  • Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
  • Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
  • Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales.
  • Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
  • Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.
  • Assists with sales and marketing efforts as directed
  • Ensures all required food audits are completed per system standards.
  • Performs all shift checklist responsibilities.
  • Supports team members to ensure their entire workload is completed daily.
  • Assists General Manager with daily guestroom inspections.
  • Performs functions of the General Manager in their absence.
  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • All property positions in the absence of the General Manager.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • Hotel Management, General Business or Marketing degree preferred.
  • Six months to one year hotel or management experience preferred.
  • Or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

  • Ability to maintain the confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
  • Ability to work in a fast-paced, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Substantial knowledge of hotel operations or ability to learn quickly.
  • Good management and supervisory skills.
  • Ability to work as a team player with all levels of associates.
  • Excellent problem analysis and problem-solving skills required.
  • Good computer skills.
  • Ability to learn and accurately use M3 software and other software as needed.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Flexibility to monitor and adjust schedules.
  • Understanding of revenue generation and profit/loss implications.
  • Possess working knowledge of P&L statement.
  • Assist GM with room inventory management, and daily selling strategies.
  • Excellent guest relations skills.
  • Effective negotiation skills and strategic thinking.
  • Practice safety standards at all times.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Will be required to work nights, weekends and holidays.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Act as a team leader/player with all levels of staff.
  • Lead by example.
  • Current and valid driver’s license.
  • Over-night travel as necessary.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
  • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
  • On-call status
  • CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Micros machine
  • Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for the position listed here.

Assistant General Manager, La Quinta - Carlsbad, NM

Department: Administration
Reports to: General Manager
Direct Reports: All property positions in the absence of the General Manager

SUMMARY: 

Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assists in interviewing, hiring, and training new associates and newly promoted associates.
  • Plans, schedules, assigns, directs, and reviews associate’s work.
  • Reviews and approves direct report’s time and attendance records.
  • Appraises job performance, and recognizes associates as appropriate.
  • Conducts or assists in conducting staff meetings.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Assists General Manager with counseling, disciplining, and making recommendations for dismissals.
  • Fulfills Manager on Duty shifts.
  • Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
  • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
  • Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
  • Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
  • Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
  • Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
  • Performs quality assurance (QA) requirements for areas of responsibility.
  • Thoroughly understands and implements the Brand service culture.
  • Ensures orientation for new team members is thorough and completed in a timely manner.
  • Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
  • Assists the GM in developing the hotel budget and capital expenditure plans.
  • Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
  • Ensures a viable key control program is in place.
  • Remains highly visible and be readily available and approachable for all guests.
  • Extends professionalism and courtesy to guests at all times.
  • Takes initiative to offer assistance or answer questions throughout the hotel.
  • Become involved in community and/or government affairs.
  • Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates.
  • Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
  • Encourages staff to solve guest and associate related concerns.
  • Develops cross-training opportunities.
  • Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
  • Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
  • Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales.
  • Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
  • Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.
  • Assists with sales and marketing efforts as directed
  • Ensures all required food audits are completed per system standards.
  • Performs all shift checklist responsibilities.
  • Supports team members to ensure their entire workload is completed daily.
  • Assists General Manager with daily guestroom inspections.
  • Performs functions of the General Manager in their absence.
  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • All property positions in the absence of the General Manager.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • Hotel Management, General Business or Marketing degree preferred.
  • Six months to one year hotel or management experience preferred.
  • Or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

  • Ability to maintain the confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
  • Ability to work in a fast-paced, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Substantial knowledge of hotel operations or ability to learn quickly.
  • Good management and supervisory skills.
  • Ability to work as a team player with all levels of associates.
  • Excellent problem analysis and problem-solving skills required.
  • Good computer skills.
  • Ability to learn and accurately use M3 software and other software as needed.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Flexibility to monitor and adjust schedules.
  • Understanding of revenue generation and profit/loss implications.
  • Possess working knowledge of P&L statement.
  • Assist GM with room inventory management, and daily selling strategies.
  • Excellent guest relations skills.
  • Effective negotiation skills and strategic thinking.
  • Practice safety standards at all times.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

 SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Will be required to work nights, weekends and holidays.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Act as a team leader/player with all levels of staff.
  • Lead by example.
  • Current and valid driver’s license.
  • Over-night travel as necessary.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
  • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
  • On-call status
  • CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Micros machine
  • Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  •  The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate.

 SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for the position listed here.

Assistant General Manager, Residence Inn by Marriott - Columbia, MO

Department: Administration
Reports to: General Manager
Direct Reports: All property positions in the absence of the General Manager

SUMMARY: 

Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assists in interviewing, hiring, and training new associates and newly promoted associates.
  • Plans, schedules, assigns, directs, and reviews associate’s work.
  • Reviews and approves direct report’s time and attendance records.
  • Appraises job performance, and recognizes associates as appropriate.
  • Conducts or assists in conducting staff meetings.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Assists General Manager with counseling, disciplining, and making recommendations for dismissals.
  • Fulfills Manager on Duty shifts.
  • Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
  • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
  • Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
  • Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
  • Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
  • Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
  • Performs quality assurance (QA) requirements for areas of responsibility.
  • Thoroughly understands and implements the Brand service culture.
  • Ensures orientation for new team members is thorough and completed in a timely manner.
  • Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
  • Assists the GM in developing the hotel budget and capital expenditure plans.
  • Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
  • Ensures a viable key control program is in place.
  • Remains highly visible and be readily available and approachable for all guests.
  • Extends professionalism and courtesy to guests at all times.
  • Takes initiative to offer assistance or answer questions throughout the hotel.
  • Become involved in community and/or government affairs.
  • Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates.
  • Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
  • Encourages staff to solve guest and associate related concerns.
  • Develops cross-training opportunities.
  • Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
  • Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
  • Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales.
  • Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
  • Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.
  • Assists with sales and marketing efforts as directed
  • Ensures all required food audits are completed per system standards.
  • Performs all shift checklist responsibilities.
  • Supports team members to ensure their entire workload is completed daily.
  • Assists General Manager with daily guestroom inspections.
  • Performs functions of the General Manager in their absence.
  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • All property positions in absence of the General Manager.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • Hotel Management, General Business or Marketing degree preferred.
  • Six months to one year hotel or management experience preferred.
  • Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Substantial knowledge of hotel operations or ability to learn quickly.
  • Good management and supervisory skills.
  • Ability to work as a team player with all levels of associates.
  • Excellent problem analysis and problem solving skills required.
  • Good computer skills.
  • Ability to learn and accurately use M3 software and other software as needed.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Flexibility to monitor and adjust schedules.
  • Understanding of revenue generation and profit / loss implications.
  • Possess working knowledge of P&L statement.
  • Assist GM with room inventory management, and daily selling strategies.
  • Excellent guest relations skills.
  • Effective negotiation skills and strategic thinking.
  • Practice safety standards at all times.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Will be required to work nights, weekends and holidays.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Act as a team leader / player with all levels of staff.
  • Lead by example.
  • Current and valid driver’s license.
  • Over-night travel as necessary.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
  • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
  • On-call status
  • CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Micros machine
  • Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Assistant General Manager, TownePlace Suites by Marriott - West Des Moines, IA

Department: Administration
Reports to: General Manager
Direct Reports: All property positions in the absence of the General Manager

SUMMARY: 

Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assists in interviewing, hiring, and training new associates and newly promoted associates.
  • Plans, schedules, assigns, directs, and reviews associate’s work.
  • Reviews and approves direct report’s time and attendance records.
  • Appraises job performance, and recognizes associates as appropriate.
  • Conducts or assists in conducting staff meetings.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Assists General Manager with counseling, disciplining, and making recommendations for dismissals.
  • Fulfills Manager on Duty shifts.
  • Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
  • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
  • Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
  • Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
  • Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations.
  • Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
  • Performs quality assurance (QA) requirements for areas of responsibility.
  • Thoroughly understands and implements the Brand service culture.
  • Ensures orientation for new team members is thorough and completed in a timely manner.
  • Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
  • Assists the GM in developing the hotel budget and capital expenditure plans.
  • Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests.
  • Ensures a viable key control program is in place.
  • Remains highly visible and be readily available and approachable for all guests.
  • Extends professionalism and courtesy to guests at all times.
  • Takes initiative to offer assistance or answer questions throughout the hotel.
  • Become involved in community and/or government affairs.
  • Assists supervisors in understanding associate’s needs and expectations and how to communicate with and motivate associates.
  • Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
  • Encourages staff to solve guest and associate related concerns.
  • Develops cross-training opportunities.
  • Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
  • Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs.
  • Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales.
  • Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
  • Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements.
  • Assists with sales and marketing efforts as directed
  • Ensures all required food audits are completed per system standards.
  • Performs all shift checklist responsibilities.
  • Supports team members to ensure their entire workload is completed daily.
  • Assists General Manager with daily guestroom inspections.
  • Performs functions of the General Manager in their absence.
  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • All property positions in the absence of the General Manager.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • Hotel Management, General Business or Marketing degree preferred.
  • Six months to one year hotel or management experience preferred.
  • Or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

  • Ability to maintain the confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including property owners and General Managers, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
  • Ability to work in a fast-paced, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Substantial knowledge of hotel operations or ability to learn quickly.
  • Good management and supervisory skills.
  • Ability to work as a team player with all levels of associates.
  • Excellent problem analysis and problem-solving skills required.
  • Good computer skills.
  • Ability to learn and accurately use M3 software and other software as needed.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Flexibility to monitor and adjust schedules.
  • Understanding of revenue generation and profit/loss implications.
  • Possess working knowledge of P&L statement.
  • Assist GM with room inventory management, and daily selling strategies.
  • Excellent guest relations skills.
  • Effective negotiation skills and strategic thinking.
  • Practice safety standards at all times.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Will be required to work nights, weekends and holidays.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Act as a team leader/player with all levels of staff.
  • Lead by example.
  • Current and valid driver’s license.
  • Over-night travel as necessary.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
  • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
  • On-call status
  • CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Micros machine
  • Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for the position listed here at IMMHotels.com.

Bartender, TownePlace Suites by Marriott - Monroe, MI (New Property)

Department: Kitchen
Reports to: Food and Beverage Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for overseeing complete bar preparation, ordering, planning, scheduling, and serving quality products to Brand Standards.  Consistency is a key element in a positive guest experience, which is achieved by always following recipes.  A bartender must be friendly, outgoing and possess good communication skills.  A bartender should be organized and able to think and act quickly and effectively in a fast-paced environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Interact/socialize with guests.
  • Greet and serve guests as demand is needed.
  • Serve alcohol responsibly, reaching out to management for intervention, if necessary.
  • Mix, garnish and serve alcoholic and nonalcoholic drinks for guests of bar and dining room following standard recipes.
  • Perform a variety of food preparation duties, such as preparing hot and cold foods, hors d’oeuvres and drinks.
  • Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas.
  • Operate beer dispenser, brew coffee, tea, etc.
  • Operate cooking equipment.
  • Wash and sterilize stemware and dishes.
  • Order supplies, puts up stock, and keeps records.
  • Maintain Brand Standards and Health Department requirements.
  • Will be required to run Micros (register) collecting money from guest immediately and balancing cash.
  • Will be required to stock and setup the bar.
  • Arrange bottles and glasses to maintain an attractive display in agreement with Brand standards.
  • May be required to break down meeting rooms; handle evening coffee breaks or refresh, etc.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Proper administration of key control.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No prior experience is required, but is preferred.
  • Must maintain an applicable state health and/or alcohol compliance card.
  • Must meet the state age requirement to sell and serve alcohol.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Ability to solve basic equipment problems and/or who to contact for resolution.
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance
  • The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
  • Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Food handling certification or as required by local health department.
  • Required to attend and successfully complete Alcohol Beverage Education training.
  • Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Micros (POS)
  • Oven and stove
  • Dishwasher
  • Griddle
  • Electric chaffing dishes
  • Commercial coffee machine
  • Juice machine; tea machine; beer dispenser 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 


The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:


Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com

Chief Engineer, Fairfield Inn & Suites by Marriott - Littleton, CO (New Property)

Department: Maintenance
Reports to: General Manager; Assistant General Manager.
Direct Reports: None

​SUMMARY:

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, rooms, meeting rooms, common areas, sports court, pool, and all related equipment, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while   achieving team and Brand goals.
  •  Perform quality assurance (QA) requirements for department.
  •  Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
  •  Respond to emergency situations on short notice.
  •  Position requires being on call 24/7.
  •  Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
  •  Responsible for safety and security of flammable and other maintenance items.
  •  Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
  • Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
  •  Obtains pricing and bids, or develops cost estimates as directed.
  •  Maintains working spaces in safe and clean condition.
  •  Paints and makes minor repairs.
  •  Monitors parking lot lights and exterior signs.
  •  Responsible for upkeep of sports court, pool, and equipment.
  •  Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
  •  Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
  •  Perform HVAC spring and winter inspections.
  •  Assist in HVAC unit repair projects.
  •  Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
  •  With GM / AGM, implement and manage hotel key control.
  •  Repairs carpet and tile floor.
  •  Minor roof repairs, painting projects, and exterior projects.
  •  With GM, identify skills needed for different projects and train technical people at property.
  •  Provide ongoing training for property maintenance personnel.
  •  Perform, administer and document preventative maintenance schedule. Maintain proper records utilizing the computer system.
  •  Remain highly visible and be readily available for guests at all times.
  •  Take initiative to offer assistance or answer questions throughout the hotel.
  •  Assists other departments with moving furniture and unloading and storing supplies.
  •  Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
  •  Willingness and ability to train new associates.
  •  Thoroughly understand and implement the Brand service culture.
  •  Perform all shift checklist responsibilities.
  •  Support team members to ensure the team’s entire workload is completed daily.
  •  Perform maintenance requests.
  •  Setup and keep updated all maintenance-related documentation logs for QA Audit.
  •  Practice and comply with safety standards at all times. Know all hotel emergency procedures.
  •  Perform other duties as required.

 SUPERVISORY RESPONSIBILITIES:

  •  Maintenance Technician

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Five years technical maintenance training or experience preferred.
  • Experience in developing and managing budgets and capital expenditures preferred.
  • Supervisory experience preferred.

Knowledge, Skills and Abilities:

  • Extensive knowledge of building trades: Electrical, Mechanical, HVAC, Pool
  • Operations, Plumbing and General Building Maintenance.
  • Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  •  Ability to communicate effectively verbally and in writing.
  •  Basic computer skills.
  •  Possess excellent time management skills.
  •  Know and understand guest needs and expectations.
  •  Practice safety standards at all times.
  •  Skill in operation of listed tools and equipment.
  •  Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  •  Prompt and regular attendance.
  •  Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  •  Comply with hotel and/or department uniform and professional behavior and appearance standards.
  •  Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  •  Participate in all mandatory job training and meetings.
  •  Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  •  Immediately report any suspicious activities by guests or others.
  •  Other licenses as required (plumbing, electrical, etc.)
  •  On-call status
  •  Willingness and ability to respond to emergency situations on short notice.
  •  Have a valid U.S. Driver's License
  •  Have zero DWI/DUI incidents on driving record for the past three years.
  •  Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

  •  Computer, fax, & copy machine
  •  Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
  •  Ozone Machine
  •  Weed-eater
  •  Lawn mower
  •  Power wash equipment
  •  Hand tools
  •  Pool equipment
  •  Dollies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
  • Occasional exposure to extreme temperatures and weather conditions.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Hourly Range $20 - $23.

Chief Engineer, Hampton Inn & Suites by Hilton - Sunnyvale, CA (New Property)

Department: Maintenance
Reports to: General Manager; Assistant General Manager.
Direct Reports: None​

SUMMARY:

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, rooms, meeting rooms, common areas, sports court, pool, and all related equipment, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while   achieving team and Brand goals.
  •  Perform quality assurance (QA) requirements for department.
  •  Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
  •  Respond to emergency situations on short notice.
  •  Position requires being on call 24/7.
  •  Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
  •  Responsible for safety and security of flammable and other maintenance items.
  •  Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
  • Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
  •  Obtains pricing and bids, or develops cost estimates as directed.
  •  Maintains working spaces in safe and clean condition.
  •  Paints and makes minor repairs.
  •  Monitors parking lot lights and exterior signs.
  •  Responsible for upkeep of sports court, pool, and equipment.
  •  Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
  •  Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
  •  Perform HVAC spring and winter inspections.
  •  Assist in HVAC unit repair projects.
  •  Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
  •  With GM / AGM, implement and manage hotel key control.
  •  Repairs carpet and tile floor.
  •  Minor roof repairs, painting projects, and exterior projects.
  •  With GM, identify skills needed for different projects and train technical people at property.
  •  Provide ongoing training for property maintenance personnel.
  •  Perform, administer and document preventative maintenance schedule. Maintain proper records utilizing the computer system.
  •  Remain highly visible and be readily available for guests at all times.
  •  Take initiative to offer assistance or answer questions throughout the hotel.
  •  Assists other departments with moving furniture and unloading and storing supplies.
  •  Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
  •  Willingness and ability to train new associates.
  •  Thoroughly understand and implement the Brand service culture.
  •  Perform all shift checklist responsibilities.
  •  Support team members to ensure the team’s entire workload is completed daily.
  •  Perform maintenance requests.
  •  Setup and keep updated all maintenance-related documentation logs for QA Audit.
  •  Practice and comply with safety standards at all times. Know all hotel emergency procedures.
  •  Perform other duties as required.

 SUPERVISORY RESPONSIBILITIES:

  •  Maintenance Technician

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Five years technical maintenance training or experience preferred.
  • Experience in developing and managing budgets and capital expenditures preferred.
  • Supervisory experience preferred.

Knowledge, Skills and Abilities:

  • Extensive knowledge of building trades: Electrical, Mechanical, HVAC, Pool
  • Operations, Plumbing and General Building Maintenance.
  • Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  •  Ability to communicate effectively verbally and in writing.
  •  Basic computer skills.
  •  Possess excellent time management skills.
  •  Know and understand guest needs and expectations.
  •  Practice safety standards at all times.
  •  Skill in operation of listed tools and equipment.
  •  Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  •  Prompt and regular attendance.
  •  Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  •  Comply with hotel and/or department uniform and professional behavior and appearance standards.
  •  Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  •  Participate in all mandatory job training and meetings.
  •  Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  •  Immediately report any suspicious activities by guests or others.
  •  Other licenses as required (plumbing, electrical, etc.)
  •  On-call status
  •  Willingness and ability to respond to emergency situations on short notice.
  •  Have a valid U.S. Driver's License
  •  Have zero DWI/DUI incidents on driving record for the past three years.
  •  Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

  •  Computer, fax, & copy machine
  •  Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
  •  Ozone Machine
  •  Weed-eater
  •  Lawn mower
  •  Power wash equipment
  •  Hand tools
  •  Pool equipment
  •  Dollies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
  • Occasional exposure to extreme temperatures and weather conditions.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com

Chief Engineer, Home2 Suites by Hilton - Highlands Ranch, CO

Department: Maintenance
Reports to: General Manager; Assistant General Manager.
Direct Reports: None

​SUMMARY:

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, rooms, meeting rooms, common areas, sports court, pool, and all related equipment, etc.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  •  Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while   achieving team and Brand goals.
  •  Perform quality assurance (QA) requirements for department.
  •  Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
  •  Respond to emergency situations on short notice.
  •  Position requires being on call 24/7.
  •  Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
  •  Responsible for safety and security of flammable and other maintenance items.
  •  Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
  • Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
  •  Obtains pricing and bids, or develops cost estimates as directed.
  •  Maintains working spaces in safe and clean condition.
  •  Paints and makes minor repairs.
  •  Monitors parking lot lights and exterior signs.
  •  Responsible for upkeep of sports court, pool, and equipment.
  •  Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
  •  Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
  •  Perform HVAC spring and winter inspections.
  •  Assist in HVAC unit repair projects.
  •  Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
  •  With GM / AGM, implement and manage hotel key control.
  •  Repairs carpet and tile floor.
  •  Minor roof repairs, painting projects, and exterior projects.
  •  With GM, identify skills needed for different projects and train technical people at property.
  •  Provide ongoing training for property maintenance personnel.
  •  Perform, administer and document preventative maintenance schedule. Maintain proper records utilizing the computer system.
  •  Remain highly visible and be readily available for guests at all times.
  •  Take initiative to offer assistance or answer questions throughout the hotel.
  •  Assists other departments with moving furniture and unloading and storing supplies.
  •  Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
  •  Willingness and ability to train new associates.
  •  Thoroughly understand and implement the Brand service culture.
  •  Perform all shift checklist responsibilities.
  •  Support team members to ensure the team’s entire workload is completed daily.
  •  Perform maintenance requests.
  •  Setup and keep updated all maintenance-related documentation logs for QA Audit.
  •  Practice and comply with safety standards at all times. Know all hotel emergency procedures.
  •  Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  •  Maintenance Technician

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  •  High School diploma or GED preferred.
  •  Five years technical maintenance training or experience preferred.
  •  Experience in developing and managing budgets and capital expenditures preferred.
  •  Supervisory experience preferred.

Knowledge, Skills and Abilities:

  • Extensive knowledge of building trades: Electrical, Mechanical, HVAC, Pool
  • Operations, Plumbing and General Building Maintenance.
  • Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  •  Ability to communicate effectively verbally and in writing.
  •  Basic computer skills.
  •  Possess excellent time management skills.
  •  Know and understand guest needs and expectations.
  •  Practice safety standards at all times.
  •  Skill in operation of listed tools and equipment.
  •  Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  •  Prompt and regular attendance.
  •  Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  •  Comply with hotel and/or department uniform and professional behavior and appearance standards.
  •  Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  •  Participate in all mandatory job training and meetings.
  •  Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  •  Immediately report any suspicious activities by guests or others.
  •  Other licenses as required (plumbing, electrical, etc.)
  •  On-call status
  •  Willingness and ability to respond to emergency situations on short notice.
  •  Have a valid U.S. Driver's License
  •  Have zero DWI/DUI incidents on driving record for the past three years.
  •  Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

  •  Computer, fax, & copy machine
  •  Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
  •  Ozone Machine
  •  Weed-eater
  •  Lawn mower
  •  Power wash equipment
  •  Hand tools
  •  Pool equipment
  •  Dollies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
  • Occasional exposure to extreme temperatures and weather conditions.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Starting at $20 per hour based on experience.

Chief Engineer, Hyatt Place - Jackson/Ridgeland MS

Department: Maintenance
Reports to: General Manager; Assistant General Manager.
Direct Reports: None

​SUMMARY:

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, rooms, meeting rooms, common areas, sports court, pool, and all related equipment, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while   achieving team and Brand goals.
  •  Perform quality assurance (QA) requirements for department.
  •  Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
  •  Respond to emergency situations on short notice.
  •  Position requires being on call 24/7.
  •  Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
  •  Responsible for safety and security of flammable and other maintenance items.
  •  Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
  • Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
  •  Obtains pricing and bids, or develops cost estimates as directed.
  •  Maintains working spaces in safe and clean condition.
  •  Paints and makes minor repairs.
  •  Monitors parking lot lights and exterior signs.
  •  Responsible for upkeep of sports court, pool, and equipment.
  •  Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
  •  Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
  •  Perform HVAC spring and winter inspections.
  •  Assist in HVAC unit repair projects.
  •  Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
  •  With GM / AGM, implement and manage hotel key control.
  •  Repairs carpet and tile floor.
  •  Minor roof repairs, painting projects, and exterior projects.
  •  With GM, identify skills needed for different projects and train technical people at property.
  •  Provide ongoing training for property maintenance personnel.
  •  Perform, administer and document preventative maintenance schedule. Maintain proper records utilizing the computer system.
  •  Remain highly visible and be readily available for guests at all times.
  •  Take initiative to offer assistance or answer questions throughout the hotel.
  •  Assists other departments with moving furniture and unloading and storing supplies.
  •  Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
  •  Willingness and ability to train new associates.
  •  Thoroughly understand and implement the Brand service culture.
  •  Perform all shift checklist responsibilities.
  •  Support team members to ensure the team’s entire workload is completed daily.
  •  Perform maintenance requests.
  •  Setup and keep updated all maintenance-related documentation logs for QA Audit.
  •  Practice and comply with safety standards at all times. Know all hotel emergency procedures.
  •  Perform other duties as required.

 SUPERVISORY RESPONSIBILITIES:

  •  Maintenance Technician

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Five years technical maintenance training or experience preferred.
  • Experience in developing and managing budgets and capital expenditures preferred.
  • Supervisory experience preferred.

Knowledge, Skills and Abilities:

  • Extensive knowledge of building trades: Electrical, Mechanical, HVAC, Pool
  • Operations, Plumbing and General Building Maintenance.
  • Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  •  Ability to communicate effectively verbally and in writing.
  •  Basic computer skills.
  •  Possess excellent time management skills.
  •  Know and understand guest needs and expectations.
  •  Practice safety standards at all times.
  •  Skill in operation of listed tools and equipment.
  •  Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  •  Prompt and regular attendance.
  •  Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  •  Comply with hotel and/or department uniform and professional behavior and appearance standards.
  •  Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  •  Participate in all mandatory job training and meetings.
  •  Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  •  Immediately report any suspicious activities by guests or others.
  •  Other licenses as required (plumbing, electrical, etc.)
  •  On-call status
  •  Willingness and ability to respond to emergency situations on short notice.
  •  Have a valid U.S. Driver's License
  •  Have zero DWI/DUI incidents on driving record for the past three years.
  •  Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

  •  Computer, fax, & copy machine
  •  Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
  •  Ozone Machine
  •  Weed-eater
  •  Lawn mower
  •  Power wash equipment
  •  Hand tools
  •  Pool equipment
  •  Dollies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
  • Occasional exposure to extreme temperatures and weather conditions.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMhotels.com.

Chief Engineer, Residence Inn by Marriott - Omaha, NE

Department: Maintenance
Reports to: General Manager; Assistant General Manager.
Direct Reports: None

​SUMMARY:

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, rooms, meeting rooms, common areas, sports court, pool, and all related equipment, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  •  Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while   achieving team and Brand goals.
  •  Perform quality assurance (QA) requirements for department.
  •  Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
  •  Respond to emergency situations on short notice.
  •  Position requires being on call 24/7.
  •  Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
  •  Responsible for safety and security of flammable and other maintenance items.
  •  Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
  • Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
  •  Obtains pricing and bids, or develops cost estimates as directed.
  •  Maintains working spaces in safe and clean condition.
  •  Paints and makes minor repairs.
  •  Monitors parking lot lights and exterior signs.
  •  Responsible for upkeep of sports court, pool, and equipment.
  •  Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
  •  Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
  •  Perform HVAC spring and winter inspections.
  •  Assist in HVAC unit repair projects.
  •  Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
  •  With GM / AGM, implement and manage hotel key control.
  •  Repairs carpet and tile floor.
  •  Minor roof repairs, painting projects, and exterior projects.
  •  With GM, identify skills needed for different projects and train technical people at property.
  •  Provide ongoing training for property maintenance personnel.
  •  Perform, administer and document preventative maintenance schedule. Maintain proper records utilizing the computer system.
  •  Remain highly visible and be readily available for guests at all times.
  •  Take initiative to offer assistance or answer questions throughout the hotel.
  •  Assists other departments with moving furniture and unloading and storing supplies.
  •  Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
  •  Willingness and ability to train new associates.
  •  Thoroughly understand and implement the Brand service culture.
  •  Perform all shift checklist responsibilities.
  •  Support team members to ensure the team’s entire workload is completed daily.
  •  Perform maintenance requests.
  •  Setup and keep updated all maintenance-related documentation logs for QA Audit.
  •  Practice and comply with safety standards at all times. Know all hotel emergency procedures.
  •  Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • Maintenance Technician

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Five years technical maintenance training or experience preferred.
  • Experience in developing and managing budgets and capital expenditures preferred.
  • Supervisory experience preferred.

Knowledge, Skills and Abilities:

  • Extensive knowledge of building trades: Electrical, Mechanical, HVAC, Pool
  • Operations, Plumbing and General Building Maintenance.
  • Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  •  Ability to communicate effectively verbally and in writing.
  •  Basic computer skills.
  •  Possess excellent time management skills.
  •  Know and understand guest needs and expectations.
  •  Practice safety standards at all times.
  •  Skill in operation of listed tools and equipment.
  •  Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  •  Prompt and regular attendance.
  •  Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  •  Comply with hotel and/or department uniform and professional behavior and appearance standards.
  •  Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  •  Participate in all mandatory job training and meetings.
  •  Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  •  Immediately report any suspicious activities by guests or others.
  •  Other licenses as required (plumbing, electrical, etc.)
  •  On-call status
  •  Willingness and ability to respond to emergency situations on short notice.
  •  Have a valid U.S. Driver's License
  •  Have zero DWI/DUI incidents on driving record for the past three years.
  •  Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

  •  Computer, fax, & copy machine
  •  Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
  •  Ozone Machine
  •  Weed-eater
  •  Lawn mower
  •  Power wash equipment
  •  Hand tools
  •  Pool equipment
  •  Dollies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
  • Occasional exposure to extreme temperatures and weather conditions.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Chief Engineer, TownePlace Suites by Marriott - Monroe, MI (New Property)

Department: Maintenance
Reports to: General Manager; Assistant General Manager.
Direct Reports: None​

SUMMARY:

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, rooms, meeting rooms, common areas, sports court, pool, and all related equipment, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while   achieving team and Brand goals.
  •  Perform quality assurance (QA) requirements for department.
  •  Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
  •  Respond to emergency situations on short notice.
  •  Position requires being on call 24/7.
  •  Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
  •  Responsible for safety and security of flammable and other maintenance items.
  •  Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
  • Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
  •  Obtains pricing and bids, or develops cost estimates as directed.
  •  Maintains working spaces in safe and clean condition.
  •  Paints and makes minor repairs.
  •  Monitors parking lot lights and exterior signs.
  •  Responsible for upkeep of sports court, pool, and equipment.
  •  Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
  •  Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
  •  Perform HVAC spring and winter inspections.
  •  Assist in HVAC unit repair projects.
  •  Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
  •  With GM / AGM, implement and manage hotel key control.
  •  Repairs carpet and tile floor.
  •  Minor roof repairs, painting projects, and exterior projects.
  •  With GM, identify skills needed for different projects and train technical people at property.
  •  Provide ongoing training for property maintenance personnel.
  •  Perform, administer and document preventative maintenance schedule. Maintain proper records utilizing the computer system.
  •  Remain highly visible and be readily available for guests at all times.
  •  Take initiative to offer assistance or answer questions throughout the hotel.
  •  Assists other departments with moving furniture and unloading and storing supplies.
  •  Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
  •  Willingness and ability to train new associates.
  •  Thoroughly understand and implement the Brand service culture.
  •  Perform all shift checklist responsibilities.
  •  Support team members to ensure the team’s entire workload is completed daily.
  •  Perform maintenance requests.
  •  Setup and keep updated all maintenance-related documentation logs for QA Audit.
  •  Practice and comply with safety standards at all times. Know all hotel emergency procedures.
  •  Perform other duties as required.

 SUPERVISORY RESPONSIBILITIES:

  •  Maintenance Technician

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Five years technical maintenance training or experience preferred.
  • Experience in developing and managing budgets and capital expenditures preferred.
  • Supervisory experience preferred.

Knowledge, Skills and Abilities:

  • Extensive knowledge of building trades: Electrical, Mechanical, HVAC, Pool
  • Operations, Plumbing and General Building Maintenance.
  • Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  •  Ability to communicate effectively verbally and in writing.
  •  Basic computer skills.
  •  Possess excellent time management skills.
  •  Know and understand guest needs and expectations.
  •  Practice safety standards at all times.
  •  Skill in operation of listed tools and equipment.
  •  Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  •  Prompt and regular attendance.
  •  Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  •  Comply with hotel and/or department uniform and professional behavior and appearance standards.
  •  Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  •  Participate in all mandatory job training and meetings.
  •  Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  •  Immediately report any suspicious activities by guests or others.
  •  Other licenses as required (plumbing, electrical, etc.)
  •  On-call status
  •  Willingness and ability to respond to emergency situations on short notice.
  •  Have a valid U.S. Driver's License
  •  Have zero DWI/DUI incidents on driving record for the past three years.
  •  Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

  •  Computer, fax, & copy machine
  •  Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
  •  Ozone Machine
  •  Weed-eater
  •  Lawn mower
  •  Power wash equipment
  •  Hand tools
  •  Pool equipment
  •  Dollies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
  • Occasional exposure to extreme temperatures and weather conditions.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com

Chief Engineer, TownePlace Suites by Marriott - Natomas, CA

Department: Maintenance
Reports to: General Manager; Assistant General Manager.
Direct Reports: None​

SUMMARY:

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, rooms, meeting rooms, common areas, sports court, pool, and all related equipment, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while   achieving team and Brand goals.
  •  Perform quality assurance (QA) requirements for department.
  •  Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
  •  Respond to emergency situations on short notice.
  •  Position requires being on call 24/7.
  •  Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
  •  Responsible for safety and security of flammable and other maintenance items.
  •  Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
  • Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
  •  Obtains pricing and bids, or develops cost estimates as directed.
  •  Maintains working spaces in safe and clean condition.
  •  Paints and makes minor repairs.
  •  Monitors parking lot lights and exterior signs.
  •  Responsible for upkeep of sports court, pool, and equipment.
  •  Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
  •  Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
  •  Perform HVAC spring and winter inspections.
  •  Assist in HVAC unit repair projects.
  •  Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
  •  With GM / AGM, implement and manage hotel key control.
  •  Repairs carpet and tile floor.
  •  Minor roof repairs, painting projects, and exterior projects.
  •  With GM, identify skills needed for different projects and train technical people at property.
  •  Provide ongoing training for property maintenance personnel.
  •  Perform, administer and document preventative maintenance schedule. Maintain proper records utilizing the computer system.
  •  Remain highly visible and be readily available for guests at all times.
  •  Take initiative to offer assistance or answer questions throughout the hotel.
  •  Assists other departments with moving furniture and unloading and storing supplies.
  •  Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
  •  Willingness and ability to train new associates.
  •  Thoroughly understand and implement the Brand service culture.
  •  Perform all shift checklist responsibilities.
  •  Support team members to ensure the team’s entire workload is completed daily.
  •  Perform maintenance requests.
  •  Setup and keep updated all maintenance-related documentation logs for QA Audit.
  •  Practice and comply with safety standards at all times. Know all hotel emergency procedures.
  •  Perform other duties as required.

 SUPERVISORY RESPONSIBILITIES:

  •  Maintenance Technician

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Five years technical maintenance training or experience preferred.
  • Experience in developing and managing budgets and capital expenditures preferred.
  • Supervisory experience preferred.

Knowledge, Skills and Abilities:

  • Extensive knowledge of building trades: Electrical, Mechanical, HVAC, Pool
  • Operations, Plumbing and General Building Maintenance.
  • Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  •  Ability to communicate effectively verbally and in writing.
  •  Basic computer skills.
  •  Possess excellent time management skills.
  •  Know and understand guest needs and expectations.
  •  Practice safety standards at all times.
  •  Skill in operation of listed tools and equipment.
  •  Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  •  Prompt and regular attendance.
  •  Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  •  Comply with hotel and/or department uniform and professional behavior and appearance standards.
  •  Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  •  Participate in all mandatory job training and meetings.
  •  Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  •  Immediately report any suspicious activities by guests or others.
  •  Other licenses as required (plumbing, electrical, etc.)
  •  On-call status
  •  Willingness and ability to respond to emergency situations on short notice.
  •  Have a valid U.S. Driver's License
  •  Have zero DWI/DUI incidents on driving record for the past three years.
  •  Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

  •  Computer, fax, & copy machine
  •  Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
  •  Ozone Machine
  •  Weed-eater
  •  Lawn mower
  •  Power wash equipment
  •  Hand tools
  •  Pool equipment
  •  Dollies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
  • Occasional exposure to extreme temperatures and weather conditions.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMhotels.com.

Chief Engineer, TownePlace Suites by Marriott - San Luis Obispo, CA (New Property)

Department: Maintenance
Reports to: General Manager; Assistant General Manager.
Direct Reports: None

​SUMMARY:

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, rooms, meeting rooms, common areas, sports court, pool, and all related equipment, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  •  Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while   achieving team and Brand goals.
  •  Perform quality assurance (QA) requirements for department.
  •  Perform, administer, and document preventive maintenance programs in InterMountain-approved web-based system.
  •  Respond to emergency situations on short notice.
  •  Position requires being on call 24/7.
  •  Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders in InterMountain-approved web-based system.
  •  Responsible for safety and security of flammable and other maintenance items.
  •  Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
  • Responsible for walking entire property regularly, identifying any maintenance or cleanliness items that might need to be addressed.
  •  Obtains pricing and bids, or develops cost estimates as directed.
  •  Maintains working spaces in safe and clean condition.
  •  Paints and makes minor repairs.
  •  Monitors parking lot lights and exterior signs.
  •  Responsible for upkeep of sports court, pool, and equipment.
  •  Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
  •  Works directly with the General Manager and/or AGM to identify and accomplish all technical and/or skilled related projects within the hotel including but not limited to the following:
  •  Perform HVAC spring and winter inspections.
  •  Assist in HVAC unit repair projects.
  •  Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
  •  With GM / AGM, implement and manage hotel key control.
  •  Repairs carpet and tile floor.
  •  Minor roof repairs, painting projects, and exterior projects.
  •  With GM, identify skills needed for different projects and train technical people at property.
  •  Provide ongoing training for property maintenance personnel.
  •  Perform, administer and document preventative maintenance schedule. Maintain proper records utilizing the computer system.
  •  Remain highly visible and be readily available for guests at all times.
  •  Take initiative to offer assistance or answer questions throughout the hotel.
  •  Assists other departments with moving furniture and unloading and storing supplies.
  •  Maintains and services pool and spa areas including testing and recording as stated by State and City regulations.
  •  Willingness and ability to train new associates.
  •  Thoroughly understand and implement the Brand service culture.
  •  Perform all shift checklist responsibilities.
  •  Support team members to ensure the team’s entire workload is completed daily.
  •  Perform maintenance requests.
  •  Setup and keep updated all maintenance-related documentation logs for QA Audit.
  •  Practice and comply with safety standards at all times. Know all hotel emergency procedures.
  •  Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  •  Maintenance Technician

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.

Education and/or Experience:

  •  High School diploma or GED preferred.
  •  Five years technical maintenance training or experience preferred.
  •  Experience in developing and managing budgets and capital expenditures preferred.
  •  Supervisory experience preferred.

Knowledge, Skills and Abilities:

  • Extensive knowledge of building trades: Electrical, Mechanical, HVAC, Pool
  • Operations, Plumbing and General Building Maintenance.
  • Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  •  Ability to communicate effectively verbally and in writing.
  •  Basic computer skills.
  •  Possess excellent time management skills.
  •  Know and understand guest needs and expectations.
  •  Practice safety standards at all times.
  •  Skill in operation of listed tools and equipment.
  •  Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  •  Prompt and regular attendance.
  •  Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  •  Comply with hotel and/or department uniform and professional behavior and appearance standards.
  •  Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  •  Participate in all mandatory job training and meetings.
  •  Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  •  Immediately report any suspicious activities by guests or others.
  •  Other licenses as required (plumbing, electrical, etc.)
  •  On-call status
  •  Willingness and ability to respond to emergency situations on short notice.
  •  Have a valid U.S. Driver's License
  •  Have zero DWI/DUI incidents on driving record for the past three years.
  •  Have zero “major infractions” on driving record for the past three years.

EQUIPMENT OPERATED:

  •  Computer, fax, & copy machine
  •  Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
  •  Ozone Machine
  •  Weed-eater
  •  Lawn mower
  •  Power wash equipment
  •  Hand tools
  •  Pool equipment
  •  Dollies

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
  • Occasional exposure to extreme temperatures and weather conditions.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com

Director of Sales, TownePlace Suites by Marriott - Liberty Station, CA

Department: Administration
Reports to: Senior Regional Director of Sales & Marketing; Regional Director of Sales & Marketing; Area Manager of Sales & Marketing; Property General Manager
Direct Reports: Property-level Sales Manager; Property-level Sales Coordinator

SUMMARY:

A minimum two years hotel sales experience is required. The ideal candidate must possess business travel experience within a national brand, a positive attitude, strong prospecting skills, strong networking skills, ability to work with National Sales and effectively communicate in both written and verbal forms to team, customer and IMM corporate. The ability to understand the STR report, marketing plans and budgets, create a team environment and effectively position hotel within the comp set to lead in all areas of the STR. The Director of Sales is a team player that epitomizes professionalism and communicates effectively with all hotel departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Establish client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales efforts.
  • Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
  • Operate the sales department within established sales expense budget.
  • Responsible for meeting and exceeding sales goals as established by Area/Regional Director of Sales & Marketing and/or General Manager.
  • Initiate and follow-up on leads.
  • Offer creative thinking with social media and room night packages to grow customer loyalty and experiences.
  • Achieve and grow yearly topline revenues.
  • Achieve and grow local account and global account partnerships.
  • Seek out new business.
  • Shift market share business from comp set hotels.
  • Create accurate contracts.
  • Communicate needs directly to hotel operations team to ensure guest satisfaction.
  • Develop market mix of business and recognize top producers
  • Grow and develop group business
  • Conduct weekly sales meetings according to InterMountain Management standards.
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  • Coordinate and prepare annual marketing plan.
  • Assist the General Manager with the preparation of the annual hotel budget.
  • Follow company policies and procedures and effectively communicate them to subordinates.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Required knowledge, skills and abilities include, but are not limited to:

  • Hotel experience/prefer hotel sales experience
  • Proactive personality and work style.
  • Self-starter and strong team member.
  • Leadership skills.
  • Experience selling major franchise brand of hotels, i.e., Hilton, Marriott, IHG, Hyatt a plus.
  • Excellent oral and written communication skills.
  • Excellent organization skills.
  • Proficient in Microsoft Outlook, Microsoft Word and other computer programs.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Dual Director of Sales, Residence Inn by Marriott & Staybridge Suites by IHG - Omaha, NE

Department: Administration
Reports to: Senior Regional Director of Sales & Marketing; Regional Director of Sales & Marketing; Area Manager of Sales & Marketing; Property General Manager
Direct Reports: Property-level Sales Manager; Property-level Sales Coordinator

SUMMARY:

A minimum two years hotel sales experience is required. The ideal candidate must possess business travel experience within a national brand, a positive attitude, strong prospecting skills, strong networking skills, ability to work with National Sales and effectively communicate in both written and verbal forms to team, customer and IMM corporate. The ability to understand the STR report, marketing plans and budgets, create a team environment and effectively position hotel within the comp set to lead in all areas of the STR. The Director of Sales is a team player that epitomizes professionalism and communicates effectively with all hotel departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Establish client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales efforts.
  • Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
  • Operate the sales department within established sales expense budget.
  • Responsible for meeting and exceeding sales goals as established by Area/Regional Director of Sales & Marketing and/or General Manager.
  • Initiate and follow-up on leads.
  • Offer creative thinking with social media and room night packages to grow customer loyalty and experiences.
  • Achieve and grow yearly topline revenues.
  • Achieve and grow local account and global account partnerships.
  • Seek out new business.
  • Shift market share business from comp set hotels.
  • Create accurate contracts.
  • Communicate needs directly to hotel operations team to ensure guest satisfaction.
  • Develop market mix of business and recognize top producers
  • Grow and develop group business
  • Conduct weekly sales meetings according to InterMountain Management standards.
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  • Coordinate and prepare annual marketing plan.
  • Assist the General Manager with the preparation of the annual hotel budget.
  • Follow company policies and procedures and effectively communicate them to subordinates.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Required knowledge, skills and abilities include, but are not limited to:
  • Hotel experience/prefer hotel sales experience
  • Proactive personality and work style.
  • Self-starter and strong team member.
  • Leadership skills.
  • Experience selling major franchise brand of hotels, i.e., Hilton, Marriott, IHG, Hyatt a plus.
  • Excellent oral and written communication skills.
  • Excellent organization skills.
  • Proficient in Microsoft Outlook, Microsoft Word and other computer programs.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com

Executive Housekeeper, Fairfield Inn & Suites by Marriott - Littleton, CO (New Property)

Department: Housekeeping
Reports to: General Manager; Assistant General Manager
Direct Reports: Assistant Housekeeping Supervisor; Room Attendants; Laundry Attendants; Houseman 

SUMMARY:

Responsible for assigning and supervising work activities of housekeeping and laundry department associates to insure clean laundry, and clean, orderly and attractive guest rooms, meeting rooms, lobby, and all other common areas of the hotel. This is a working supervisor position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Breaks out the house” with room disbursement with the number of attendants available.
  • Schedules and maintains proper workforce to ensure correct staffing levels to meet demands of guests and associates.
  • Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers.
  • May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees.
  • Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards.
  • Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
  • Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.
  • Reports needed repairs of unsafe conditions to supervisor.
  • Responsible for all QA documentation for the Housekeeping and Laundry Departments.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Ensures all associates comply with safety policies, and report injuries in a timely manner.
  • Responsible for approval of vacation requests.
  • Assigns, supervises, and inspects housekeeping and laundry duties.
  • Investigates complaints regarding housekeeping and laundry services and equipment and takes corrective action.
  • Takes monthly inventory, requisitions housekeeping and laundry supplies and equipment.
  • Assists in interviewing and hiring housekeeping and laundry applicants.
  • Trains new housekeeping and laundry associates.
  • In conjunction with management, responsible for counseling and disciplining housekeeping and laundry associates and making recommendations for dismissals.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen as needed.
  • Replace guest amenities as needed.
  • Clean and stock Room Attendant carts, linen/storage rooms, and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report/replace as necessary.
  • Immediately inform management/maintenance of items needing repair or not working properly.
  • Turns in work orders from Room Attendants/Suite Attendants to management on a daily basis, using InterMountain-approved web-based system.
  • Prepares orders for items needed in guest rooms, housekeeping, and laundry, and gives them to the General Manager.
  • Work in laundry area as necessary.
  • Explains discrepancies between rooms rented and rooms cleaned.
  • Properly log and secure lost and found items in compliance with standards.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the room.
  • Willingness and ability to train new associates.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • Supervises all positions in Housekeeping and Laundry Departments.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Minimum one-year previous experience required.
  • Supervisory experience and/or training required.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Good knowledge of hotel operations or ability to learn quickly.
  • Good supervisory skills
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Basic computer knowledge; ability to print reports and implement current room status.
  • Practice safety standards at all times. 
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc. 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training. 

EQUIPMENT OPERATED:

  • Computer
  • Vacuum cleaner
  • Carpet Extractor
  • Copy machine
  • Room Attendant cart
  • Laundry chute
  • Ozone machine
  • Rollaway bed; sofa bed; baby crib
  • Oven
  • Refrigerator
  • Dish washer 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Salary Range $35,000 - $40,000

Executive Housekeeper, Hampton Inn & Suites by Hilton - Sunnyvale, CA (New Property)

Department: Housekeeping
Reports to: General Manager; Assistant General Manager
Direct Reports: Assistant Housekeeping Supervisor; Room Attendants; Laundry Attendants; Houseman 

SUMMARY:

Responsible for assigning and supervising work activities of housekeeping and laundry department associates to insure clean laundry, and clean, orderly and attractive guest rooms, meeting rooms, lobby, and all other common areas of the hotel. This is a working supervisor position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Breaks out the house” with room disbursement with the number of attendants available.
  • Schedules and maintains proper workforce to ensure correct staffing levels to meet demands of guests and associates.
  • Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers.
  • May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees.
  • Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards.
  • Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
  • Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.
  • Reports needed repairs of unsafe conditions to supervisor.
  • Responsible for all QA documentation for the Housekeeping and Laundry Departments.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Ensures all associates comply with safety policies, and report injuries in a timely manner.
  • Responsible for approval of vacation requests.
  • Assigns, supervises, and inspects housekeeping and laundry duties.
  • Investigates complaints regarding housekeeping and laundry services and equipment and takes corrective action.
  • Takes monthly inventory, requisitions housekeeping and laundry supplies and equipment.
  • Assists in interviewing and hiring housekeeping and laundry applicants.
  • Trains new housekeeping and laundry associates.
  • In conjunction with management, responsible for counseling and disciplining housekeeping and laundry associates and making recommendations for dismissals.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen as needed.
  • Replace guest amenities as needed.
  • Clean and stock Room Attendant carts, linen/storage rooms, and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report/replace as necessary.
  • Immediately inform management/maintenance of items needing repair or not working properly.
  • Turns in work orders from Room Attendants/Suite Attendants to management on a daily basis, using InterMountain-approved web-based system.
  • Prepares orders for items needed in guest rooms, housekeeping, and laundry, and gives them to the General Manager.
  • Work in laundry area as necessary.
  • Explains discrepancies between rooms rented and rooms cleaned.
  • Properly log and secure lost and found items in compliance with standards.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the room.
  • Willingness and ability to train new associates.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • Supervises all positions in Housekeeping and Laundry Departments.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Minimum one-year previous experience required.
  • Supervisory experience and/or training required.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Good knowledge of hotel operations or ability to learn quickly.
  • Good supervisory skills
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Basic computer knowledge; ability to print reports and implement current room status.
  • Practice safety standards at all times. 
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc. 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training. 

EQUIPMENT OPERATED:

  • Computer
  • Vacuum cleaner
  • Carpet Extractor
  • Copy machine
  • Room Attendant cart
  • Laundry chute
  • Ozone machine
  • Rollaway bed; sofa bed; baby crib
  • Oven
  • Refrigerator
  • Dish washer 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Executive Housekeeper, TownePlace Suites by Marriott - Lexington, KY

Department: Housekeeping
Reports to: General Manager; Assistant General Manager
Direct Reports: Assistant Housekeeping Supervisor; Room Attendants; Laundry Attendants; Houseman

SUMMARY:

Responsible for assigning and supervising work activities of housekeeping and laundry department associates to insure clean laundry, and clean, orderly and attractive guest rooms, meeting rooms, lobby, and all other common areas of the hotel. This is a working supervisor position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Breaks out the house” with room disbursement with the number of attendants available.
  • Schedules and maintains proper workforce to ensure correct staffing levels to meet demands of guests and associates.
  • Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers.
  • May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees.
  • Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards.
  • Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
  • Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.
  • Reports needed repairs of unsafe conditions to supervisor.
  • Responsible for all QA documentation for the Housekeeping and Laundry Departments.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Ensures all associates comply with safety policies, and report injuries in a timely manner.
  • Responsible for approval of vacation requests.
  • Assigns, supervises, and inspects housekeeping and laundry duties.
  • Investigates complaints regarding housekeeping and laundry services and equipment and takes corrective action.
  • Takes monthly inventory, requisitions housekeeping and laundry supplies and equipment.
  • Assists in interviewing and hiring housekeeping and laundry applicants.
  • Trains new housekeeping and laundry associates.
  • In conjunction with management, responsible for counseling and disciplining housekeeping and laundry associates and making recommendations for dismissals.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen as needed.
  • Replace guest amenities as needed.
  • Clean and stock Room Attendant carts, linen/storage rooms, and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report/replace as necessary.
  • Immediately inform management/maintenance of items needing repair or not working properly.
  • Turns in work orders from Room Attendants/Suite Attendants to management on a daily basis, using InterMountain-approved web-based system.
  • Prepares orders for items needed in guest rooms, housekeeping, and laundry, and gives them to the General Manager.
  • Work in laundry area as necessary.
  • Explains discrepancies between rooms rented and rooms cleaned.
  • Properly log and secure lost and found items in compliance with standards.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the room.
  • Willingness and ability to train new associates.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • Supervises all positions in Housekeeping and Laundry Departments.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Minimum one-year previous experience required.
  • Supervisory experience and/or training required.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Good knowledge of hotel operations or ability to learn quickly.
  • Good supervisory skills
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Basic computer knowledge; ability to print reports and implement current room status.
  • Practice safety standards at all times. 
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc. 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training. 

EQUIPMENT OPERATED:

  • Computer
  • Vacuum cleaner
  • Carpet Extractor
  • Copy machine
  • Room Attendant cart
  • Laundry chute
  • Ozone machine
  • Rollaway bed; sofa bed; baby crib
  • Oven
  • Refrigerator
  • Dish washer 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Executive Housekeeper, TownePlace Suites by Marriott - Monroe, MI (New Property)

Department: Housekeeping
Reports to: General Manager; Assistant General Manager
Direct Reports: Assistant Housekeeping Supervisor; Room Attendants; Laundry Attendants; Houseman 

SUMMARY:

Responsible for assigning and supervising work activities of housekeeping and laundry department associates to insure clean laundry, and clean, orderly and attractive guest rooms, meeting rooms, lobby, and all other common areas of the hotel. This is a working supervisor position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Breaks out the house” with room disbursement with the number of attendants available.
  • Schedules and maintains proper workforce to ensure correct staffing levels to meet demands of guests and associates.
  • Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers.
  • May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees.
  • Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards.
  • Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
  • Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.
  • Reports needed repairs of unsafe conditions to supervisor.
  • Responsible for all QA documentation for the Housekeeping and Laundry Departments.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Ensures all associates comply with safety policies, and report injuries in a timely manner.
  • Responsible for approval of vacation requests.
  • Assigns, supervises, and inspects housekeeping and laundry duties.
  • Investigates complaints regarding housekeeping and laundry services and equipment and takes corrective action.
  • Takes monthly inventory, requisitions housekeeping and laundry supplies and equipment.
  • Assists in interviewing and hiring housekeeping and laundry applicants.
  • Trains new housekeeping and laundry associates.
  • In conjunction with management, responsible for counseling and disciplining housekeeping and laundry associates and making recommendations for dismissals.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen as needed.
  • Replace guest amenities as needed.
  • Clean and stock Room Attendant carts, linen/storage rooms, and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report/replace as necessary.
  • Immediately inform management/maintenance of items needing repair or not working properly.
  • Turns in work orders from Room Attendants/Suite Attendants to management on a daily basis, using InterMountain-approved web-based system.
  • Prepares orders for items needed in guest rooms, housekeeping, and laundry, and gives them to the General Manager.
  • Work in laundry area as necessary.
  • Explains discrepancies between rooms rented and rooms cleaned.
  • Properly log and secure lost and found items in compliance with standards.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the room.
  • Willingness and ability to train new associates.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • Supervises all positions in Housekeeping and Laundry Departments.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Minimum one-year previous experience required.
  • Supervisory experience and/or training required.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Good knowledge of hotel operations or ability to learn quickly.
  • Good supervisory skills
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Basic computer knowledge; ability to print reports and implement current room status.
  • Practice safety standards at all times. 
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc. 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training. 

EQUIPMENT OPERATED:

  • Computer
  • Vacuum cleaner
  • Carpet Extractor
  • Copy machine
  • Room Attendant cart
  • Laundry chute
  • Ozone machine
  • Rollaway bed; sofa bed; baby crib
  • Oven
  • Refrigerator
  • Dish washer 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Executive Housekeeper, TownePlace Suites by Marriott - San Luis Obispo, CA (New Property)

Department: Housekeeping
Reports to: General Manager; Assistant General Manager
Direct Reports: Assistant Housekeeping Supervisor; Room Attendants; Laundry Attendants; Houseman 

SUMMARY:

Responsible for assigning and supervising work activities of housekeeping and laundry department associates to insure clean laundry, and clean, orderly and attractive guest rooms, meeting rooms, lobby, and all other common areas of the hotel. This is a working supervisor position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Breaks out the house” with room disbursement with the number of attendants available.
  • Schedules and maintains proper workforce to ensure correct staffing levels to meet demands of guests and associates.
  • Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers.
  • May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees.
  • Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards.
  • Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
  • Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.
  • Reports needed repairs of unsafe conditions to supervisor.
  • Responsible for all QA documentation for the Housekeeping and Laundry Departments.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Ensures all associates comply with safety policies, and report injuries in a timely manner.
  • Responsible for approval of vacation requests.
  • Assigns, supervises, and inspects housekeeping and laundry duties.
  • Investigates complaints regarding housekeeping and laundry services and equipment and takes corrective action.
  • Takes monthly inventory, requisitions housekeeping and laundry supplies and equipment.
  • Assists in interviewing and hiring housekeeping and laundry applicants.
  • Trains new housekeeping and laundry associates.
  • In conjunction with management, responsible for counseling and disciplining housekeeping and laundry associates and making recommendations for dismissals.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes, clean mirrors and windows, change linen, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen as needed.
  • Replace guest amenities as needed.
  • Clean and stock Room Attendant carts, linen/storage rooms, and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report/replace as necessary.
  • Immediately inform management/maintenance of items needing repair or not working properly.
  • Turns in work orders from Room Attendants/Suite Attendants to management on a daily basis, using InterMountain-approved web-based system.
  • Prepares orders for items needed in guest rooms, housekeeping, and laundry, and gives them to the General Manager.
  • Work in laundry area as necessary.
  • Explains discrepancies between rooms rented and rooms cleaned.
  • Properly log and secure lost and found items in compliance with standards.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the room.
  • Willingness and ability to train new associates.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • Supervises all positions in Housekeeping and Laundry Departments.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Minimum one-year previous experience required.
  • Supervisory experience and/or training required.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Good knowledge of hotel operations or ability to learn quickly.
  • Good supervisory skills
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Basic computer knowledge; ability to print reports and implement current room status.
  • Practice safety standards at all times. 
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc. 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training. 

EQUIPMENT OPERATED:

  • Computer
  • Vacuum cleaner
  • Carpet Extractor
  • Copy machine
  • Room Attendant cart
  • Laundry chute
  • Ozone machine
  • Rollaway bed; sofa bed; baby crib
  • Oven
  • Refrigerator
  • Dish washer 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:


Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

 

Complete our online Employment Application for position listed here at IMMHotels.com

Facility Attendant, TownePlace Suites by Marriott - Monroe, MI (New Property)

Department: Maintenance
Reports to: Chief Engineer; Assistant General Manager; General Manager
Direct Reports: None​

SUMMARY: 

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, common areas, sports court, pool, and all related equipment, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Perform, administer, and document preventive maintenance programs.
  • Respond to emergency situations on short notice.
  • Maintain and manage a work order system for the hotel as well as complete work orders on a timely basis and file work orders.
  • Responsible for safety and security of flammable and other maintenance items.
  • Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
  • Paints and makes minor repairs.
  • Monitors parking lot lights and exterior signs.
  • Responsible/Provide ongoing training for property based engineering personnel.
  • Perform, schedule, administer and document Suite Care rotation.
  • Responsible for upkeep of sports court, pool, and equipment.
  • Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
  • Work directly with the General Manager, AGM, and/or Chief Engineer to identify and accomplish all technical and/or skilled projects within the hotel including but not limited to the following:
  • Perform HVAC spring and winter inspections.
  • Assist in HVAC unit repair projects.
  • Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
  • With GM/AGM, implement and manage hotel key control.
  • Repair carpet and tile floor.
  • Minor roof repairs, painting projects, and exterior projects.
  • Pool/spa repairs.
  • With GM, identify skills needed for different projects and train technical people at property.
  • proper  records utilizing the computer system.
  • Proper administration of key control.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
  • Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. Education and/or Experience:
  • High School diploma or GED preferred.·  
  • Two years technical maintenance training or maintenance experience required.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Basic computer skills.
  • Know and understand guest needs and expectations.
  • Practice safety standards at all times. 
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures,etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.
  • Current and valid drivers license.
  • Other licenses as required (plumbing, electrical, etc.)
  • On-call status
  • Willingness and ability to respond to emergency situations on short notice.
 

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
  • Ozone Machine
  • Weed-eater, Lawn mower, Power wash equipment
  • Hand tools
  • Pool equipment
  • Dollies 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

 The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. 
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Other personal protective equipment (PPE) such as safety glasses, goggles, hard-hat, steel-toe footwear, and other safety equipment may be required.
  • Occasional exposure to extreme temperatures and weather conditions.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com
 

Food Attendant, Fairfield Inn & Suites by Marriott - Carlsbad, NM

Department: Kitchen
Reports to: Food and Beverage Manager; Assistant General Manager; General Manager
Direct Reports: None 

SUMMARY: 

Responsible for overseeing complete food and beverage preparation, ordering, planning, preparing, scheduling, and serving quality products to Brand Standards.  Supervises department associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Interaction/socialization with guests.
  • Performs a variety of food preparation duties, such as repairing hot and cold foods, hors d’oeuvres and drinks.
  • Set up buffet.
  • Cook on BBQ grill.
  • Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas.
  • Operate beer dispenser, brews coffee, tea, etc.
  • Operates cooking equipment.
  • Orders supplies, puts up stock, and keeps records.
  • Maintains Brand Standards and Health Department requirements.
  • Responsible for setting up and replenishing all food items.
  • Greets and serves guests as demand is needed.
  • May be required to run Micros (register) collecting money and balancing.
  • May be required to stock the bar; setup and break down meeting rooms; handle evening coffee breaks or refresh, etc.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Proper administration of key control.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. 

Education and/or Experience:

  • High School diploma or GED preferred.
  • No prior experience is required, but is preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Ability to solve basic equipment problems and/or who to contact for resolution.
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance
  • The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
  • Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Food handling certification or as required by local health department.
  • May be required to attend and successfully complete Beverage Education training.
  • Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Micros (POS)
  • Oven and stove
  • Dishwasher
  • Griddle
  • Electric chaffing dishes
  • Commercial coffee machine
  • Juice machine; tea machine; beer dispenser

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

 Complete our online Employment Application for position listed here at IMMHotels.com

Food Attendant, TownePlace Suites by Marriott - Monroe, MI (New Property)

Department: Kitchen
Reports to: Food and Beverage Manager; Assistant General Manager; General Manager
Direct Reports: None 

SUMMARY: 

Responsible for overseeing complete food and beverage preparation, ordering, planning, preparing, scheduling, and serving quality products to Brand Standards.  Supervises department associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Interaction/socialization with guests.
  • Performs a variety of food preparation duties, such as repairing hot and cold foods, hors d’oeuvres and drinks.
  • Set up buffet.
  • Cook on BBQ grill.
  • Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas.
  • Operate beer dispenser, brews coffee, tea, etc.
  • Operates cooking equipment.
  • Orders supplies, puts up stock, and keeps records.
  • Maintains Brand Standards and Health Department requirements.
  • Responsible for setting up and replenishing all food items.
  • Greets and serves guests as demand is needed.
  • May be required to run Micros (register) collecting money and balancing.
  • May be required to stock the bar; setup and break down meeting rooms; handle evening coffee breaks or refresh, etc.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Proper administration of key control.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. 

Education and/or Experience:

  • High School diploma or GED preferred.
  • No prior experience is required, but is preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Ability to solve basic equipment problems and/or who to contact for resolution.
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance
  • The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
  • Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Food handling certification or as required by local health department.
  • May be required to attend and successfully complete Beverage Education training.
  • Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Micros (POS)
  • Oven and stove
  • Dishwasher
  • Griddle
  • Electric chaffing dishes
  • Commercial coffee machine
  • Juice machine; tea machine; beer dispenser

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

 Complete our online Employment Application for position listed here at IMMHotels.com

Food Attendant, TownePlace Suites by Marriott - San Luis Obispo, CA (New Property)

Department: Kitchen
Reports to: Food and Beverage Manager; Assistant General Manager; General Manager
Direct Reports: None 

SUMMARY: 

Responsible for overseeing complete food and beverage preparation, ordering, planning, preparing, scheduling, and serving quality products to Brand Standards.  Supervises department associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Interaction/socialization with guests.
  • Performs a variety of food preparation duties, such as repairing hot and cold foods, hors d’oeuvres and drinks.
  • Set up buffet.
  • Cook on BBQ grill.
  • Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas.
  • Operate beer dispenser, brews coffee, tea, etc.
  • Operates cooking equipment.
  • Orders supplies, puts up stock, and keeps records.
  • Maintains Brand Standards and Health Department requirements.
  • Responsible for setting up and replenishing all food items.
  • Greets and serves guests as demand is needed.
  • May be required to run Micros (register) collecting money and balancing.
  • May be required to stock the bar; setup and break down meeting rooms; handle evening coffee breaks or refresh, etc.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Proper administration of key control.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. 

Education and/or Experience:

  • High School diploma or GED preferred.
  • No prior experience is required, but is preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Ability to solve basic equipment problems and/or who to contact for resolution.
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.
  •  
  • SPECIAL REQUIREMENTS:
  •  
  • Prompt and regular attendance
  • The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
  • Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Food handling certification or as required by local health department.
  • May be required to attend and successfully complete Beverage Education training.
  • Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Micros (POS)
  • Oven and stove
  • Dishwasher
  • Griddle
  • Electric chaffing dishes
  • Commercial coffee machine
  • Juice machine; tea machine; beer dispenser

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 50 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

 Complete our online Employment Application for position listed here at IMMHotels.com

Front Desk Clerk, Homewood Suites by Hilton - Palm Desert, CA

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Register guests, assign rooms, & issue room keys.
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc.
  • Schedule and make Wake-up Calls.
  • Receive and transmit messages.
  • Keep records of occupied rooms and guests’ accounts.
  • Make and confirm reservations.
  • Present statements to and collect payments from departing guests.
  • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
  • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
  • Implement, monitor and carryout guest honors program.
  • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
  • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
  • Post grocery-shopping tickets.
  • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
  • Posting charges and expenses to the folio for the meeting room for guests.
  • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
  • Verify bucket-check against computer information.
  • Count drawers, make deposit drop verified by witness, and run initials.
  • Close and balance shift.
  • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
  • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
  • May perform housekeeping and minor maintenance duties as needed or requested by management.
  • Use empowerment to exceed associate expectations and resolve conflicts.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:


To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and excellent telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times. 
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Ozone machines
  • Vacuum cleaner; shop vac
  • Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 


The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.


Complete our online Employment Application for position listed here.

 

Front Desk Clerk, Homewood Suites by Hilton - Reno, NV

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Register guests, assign rooms, & issue room keys.
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc.
  • Schedule and make Wake-up Calls.
  • Receive and transmit messages.
  • Keep records of occupied rooms and guests’ accounts.
  • Make and confirm reservations.
  • Present statements to and collect payments from departing guests.
  • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
  • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
  • Implement, monitor and carryout guest honors program.
  • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
  • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
  • Post grocery-shopping tickets.
  • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
  • Posting charges and expenses to the folio for the meeting room for guests.
  • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
  • Verify bucket-check against computer information.
  • Count drawers, make deposit drop verified by witness, and run initials.
  • Close and balance shift.
  • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
  • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
  • May perform housekeeping and minor maintenance duties as needed or requested by management.
  • Use empowerment to exceed associate expectations and resolve conflicts.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and excellent telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times. 
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Ozone machines
  • Vacuum cleaner; shop vac
  • Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here

Front Desk Clerk, Hyatt Place - Jackson/Ridgeland, MS

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Register guests, assign rooms, & issue room keys.
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc.
  • Schedule and make Wake-up Calls.
  • Receive and transmit messages.
  • Keep records of occupied rooms and guests’ accounts.
  • Make and confirm reservations.
  • Present statements to and collect payments from departing guests.
  • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
  • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
  • Implement, monitor and carryout guest honors program.
  • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
  • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
  • Post grocery-shopping tickets.
  • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
  • Posting charges and expenses to the folio for the meeting room for guests.
  • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
  • Verify bucket-check against computer information.
  • Count drawers, make deposit drop verified by witness, and run initials.
  • Close and balance shift.
  • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
  • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
  • May perform housekeeping and minor maintenance duties as needed or requested by management.
  • Use empowerment to exceed associate expectations and resolve conflicts.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and excellent telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times. 
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Ozone machines
  • Vacuum cleaner; shop vac
  • Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here

Front Desk Clerk, Staybridge Suites - Omaha, NE

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Register guests, assign rooms, & issue room keys.
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc.
  • Schedule and make Wake-up Calls.
  • Receive and transmit messages.
  • Keep records of occupied rooms and guests’ accounts.
  • Make and confirm reservations.
  • Present statements to and collect payments from departing guests.
  • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
  • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
  • Implement, monitor and carryout guest honors program.
  • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
  • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
  • Post grocery-shopping tickets.
  • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
  • Posting charges and expenses to the folio for the meeting room for guests.
  • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
  • Verify bucket-check against computer information.
  • Count drawers, make deposit drop verified by witness, and run initials.
  • Close and balance shift.
  • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
  • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
  • May perform housekeeping and minor maintenance duties as needed or requested by management.
  • Use empowerment to exceed associate expectations and resolve conflicts.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and excellent telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times. 
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Ozone machines
  • Vacuum cleaner; shop vac
  • Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here

Front Desk Clerk, TownePlace Suites by Marriott - Alexandria, LA

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Register guests, assign rooms, & issue room keys.
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc.
  • Schedule and make Wake-up Calls.
  • Receive and transmit messages.
  • Keep records of occupied rooms and guests’ accounts.
  • Make and confirm reservations.
  • Present statements to and collect payments from departing guests.
  • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
  • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
  • Implement, monitor and carryout guest honors program.
  • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
  • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
  • Post grocery-shopping tickets.
  • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
  • Posting charges and expenses to the folio for the meeting room for guests.
  • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
  • Verify bucket-check against computer information.
  • Count drawers, make deposit drop verified by witness, and run initials.
  • Close and balance shift.
  • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
  • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
  • May perform housekeeping and minor maintenance duties as needed or requested by management.
  • Use empowerment to exceed associate expectations and resolve conflicts.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and excellent telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times. 
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Ozone machines
  • Vacuum cleaner; shop vac
  • Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here

Front Desk Clerk, TownePlace Suites by Marriott - Dallas/Irving, TX

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Register guests, assign rooms, & issue room keys.
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc.
  • Schedule and make Wake-up Calls.
  • Receive and transmit messages.
  • Keep records of occupied rooms and guests’ accounts.
  • Make and confirm reservations.
  • Present statements to and collect payments from departing guests.
  • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
  • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
  • Implement, monitor and carryout guest honors program.
  • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
  • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
  • Post grocery-shopping tickets.
  • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
  • Posting charges and expenses to the folio for the meeting room for guests.
  • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
  • Verify bucket-check against computer information.
  • Count drawers, make deposit drop verified by witness, and run initials.
  • Close and balance shift.
  • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
  • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
  • May perform housekeeping and minor maintenance duties as needed or requested by management.
  • Use empowerment to exceed associate expectations and resolve conflicts.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:
  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:
  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and excellent telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times. 
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Ozone machines
  • Vacuum cleaner; shop vac
  • Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here

Front Desk Clerk, TownePlace Suites by Marriott - Monroe, MI (New Property)

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Register guests, assign rooms, & issue room keys.
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc.
  • Schedule and make Wake-up Calls.
  • Receive and transmit messages.
  • Keep records of occupied rooms and guests’ accounts.
  • Make and confirm reservations.
  • Present statements to and collect payments from departing guests.
  • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
  • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
  • Implement, monitor and carryout guest honors program.
  • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
  • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
  • Post grocery-shopping tickets.
  • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
  • Posting charges and expenses to the folio for the meeting room for guests.
  • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
  • Verify bucket-check against computer information.
  • Count drawers, make deposit drop verified by witness, and run initials.
  • Close and balance shift.
  • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
  • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
  • May perform housekeeping and minor maintenance duties as needed or requested by management.
  • Use empowerment to exceed associate expectations and resolve conflicts.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and excellent telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times. 
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Ozone machines
  • Vacuum cleaner; shop vac
  • Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here

Front Desk Clerk, TownePlace Suites by Marriott - Panama City Beach, FL

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 


Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Register guests, assign rooms, & issue room keys.
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc.
  • Schedule and make Wake-up Calls.
  • Receive and transmit messages.
  • Keep records of occupied rooms and guests’ accounts.
  • Make and confirm reservations.
  • Present statements to and collect payments from departing guests.
  • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
  • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
  • Implement, monitor and carryout guest honors program.
  • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
  • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
  • Post grocery-shopping tickets.
  • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
  • Posting charges and expenses to the folio for the meeting room for guests.
  • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
  • Verify bucket-check against computer information.
  • Count drawers, make deposit drop verified by witness, and run initials.
  • Close and balance shift.
  • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
  • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
  • May perform housekeeping and minor maintenance duties as needed or requested by management.
  • Use empowerment to exceed associate expectations and resolve conflicts.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:


 To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and excellent telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times. 
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  •  Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Ozone machines
  • Vacuum cleaner; shop vac
  • Fire Alarm Panel

 PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:


Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Front Desk Clerk, TownePlace Suites by Marriott - San Luis Obispo, CA (New Property)

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Register guests, assign rooms, & issue room keys.
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc.
  • Schedule and make Wake-up Calls.
  • Receive and transmit messages.
  • Keep records of occupied rooms and guests’ accounts.
  • Make and confirm reservations.
  • Present statements to and collect payments from departing guests.
  • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
  • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
  • Implement, monitor and carryout guest honors program.
  • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
  • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
  • Post grocery-shopping tickets.
  • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
  • Posting charges and expenses to the folio for the meeting room for guests.
  • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
  • Verify bucket-check against computer information.
  • Count drawers, make deposit drop verified by witness, and run initials.
  • Close and balance shift.
  • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
  • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
  • May perform housekeeping and minor maintenance duties as needed or requested by management.
  • Use empowerment to exceed associate expectations and resolve conflicts.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and excellent telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times. 
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Ozone machines
  • Vacuum cleaner; shop vac
  • Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com

Front Desk Clerk, TownePlace Suites by Marriott - West Des Moines, IA

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Communicate with Manager regarding status of groups.
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
  • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Register guests, assign rooms, & issue room keys.
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc.
  • Schedule and make Wake-up Calls.
  • Receive and transmit messages.
  • Keep records of occupied rooms and guests’ accounts.
  • Make and confirm reservations.
  • Present statements to and collect payments from departing guests.
  • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
  • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
  • Implement, monitor and carryout guest honors program.
  • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
  • Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
  • Post grocery-shopping tickets.
  • Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown. 
  • Posting charges and expenses to the folio for the meeting room for guests.
  • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
  • Verify bucket-check against computer information.
  • Count drawers, make deposit drop verified by witness, and run initials.
  • Close and balance shift.
  • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
  • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
  • May perform housekeeping and minor maintenance duties as needed or requested by management.
  • Use empowerment to exceed associate expectations and resolve conflicts.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and excellent telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times. 
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Immediately report any suspicious activities by guests or others.
  • Ability to successfully complete brand standard training including brand service training.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Ozone machines
  • Vacuum cleaner; shop vac
  • Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here

General Manager, Hyatt Place - Flagstaff, AZ (New Property)

Department: Administration
Reports to: Regional Director of Operations
Direct Reports: Assistant GM; Department Supervisors; all other property staff.
 

SUMMARY:

 Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
  • Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
  • Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
  • Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
  • Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
  • Ensures that the property and its inventories are always in the best of conditions.
  • Develops annual budget and capital expenditure plans.
  • Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Complies with all corporate accounting procedures.
  • Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
  • Ensures the implementation of and adherence to all policies and procedures.
  • Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
  • Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
  • Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
  • Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
  • Monitors performance, develops and guides associates in career paths.
  • Conducts performance evaluations for all employees, including department heads and supervisors.
  • Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
  • Promotes teamwork and high morale with associates.
  • Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
  • Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
  • Continually solicits new and repeat business for the hotel.
  • Accompanies the Sales Manager on sales calls.
  • Becomes involved in community and/or government affairs.
  • Possesses and utilizes excellent time management skills.
  • Remains highly visible and readily available for guests at all times.
  • Takes initiative to offer assistance or answer questions throughout the hotel.
  • Ensures that a viable key control program is in place.
  • Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
  • Thoroughly understands and implements the Brand service culture.
  • Performs all shift checklist responsibilities.
  • Supports team members to ensure the team’s entire workload is completed daily.
  • Provides a professional image at all times through appearance and dress.
  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • Hotel Management, General Business or Marketing degree preferred.
  • Two to three years management experience preferred.
  • Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
  • Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Substantial knowledge of hotel operations or ability to learn quickly.
  • Good management and supervisory skills.
  • Ability to work as a team player with all levels of associates.
  • Excellent problem analysis and problem solving skills required.
  • Good computer skills.
  • Ability to learn and accurately use M3 software and other software as needed.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Flexibility to monitor and adjust schedules.
  • Good understanding of revenue generation and profit / loss implications.
  • Possess strong working knowledge of P&L statement.
  • Understand brand-specific inventory control portal and daily selling strategies.
  • Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
  • Excellent guest relations skills.
  • Effective negotiation skills and strategic thinking.
  • Practice safety standards at all times.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Act as a team leader / player with all levels of staff.
  • Lead by example.
  • Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
  • Current and valid driver’s license.
  • Over-night travel as necessary.
  • Professional behavior and appearance.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
  • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
  • On-call status
  • CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Micros machine
  • Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

General Manager, Staybridge Suites - Omaha, NE

Department: Administration
Reports to: Regional Director of Operations
Direct Reports: Assistant GM; Department Supervisors; all other property staff.

SUMMARY: 

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
  • Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
  • Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
  • Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
  • Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
  • Ensures that the property and its inventories are always in the best of conditions.
  • Develops annual budget and capital expenditure plans.
  • Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Complies with all corporate accounting procedures.
  • Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
  • Ensures the implementation of and adherence to all policies and procedures.
  • Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
  • Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
  • Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
  • Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
  • Monitors performance, develops and guides associates in career paths.
  • Conducts performance evaluations for all employees, including department heads and supervisors.
  • Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
  • Promotes teamwork and high morale with associates.
  • Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
  • Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
  • Continually solicits new and repeat business for the hotel.
  • Accompanies the Sales Manager on sales calls.
  • Becomes involved in community and/or government affairs.
  • Possesses and utilizes excellent time management skills.
  • Remains highly visible and readily available for guests at all times.
  • Takes initiative to offer assistance or answer questions throughout the hotel.
  • Ensures that a viable key control program is in place.
  • Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
  • Thoroughly understands and implements the Brand service culture.
  • Performs all shift checklist responsibilities.
  • Supports team members to ensure the team’s entire workload is completed daily.
  • Provides a professional image at all times through appearance and dress.
  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • Hotel Management, General Business or Marketing degree preferred.
  • Two to three years management experience preferred.
  • Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
  • Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Substantial knowledge of hotel operations or ability to learn quickly.
  • Good management and supervisory skills.
  • Ability to work as a team player with all levels of associates.
  • Excellent problem analysis and problem solving skills required.
  • Good computer skills.
  • Ability to learn and accurately use M3 software and other software as needed.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Flexibility to monitor and adjust schedules.
  • Good understanding of revenue generation and profit / loss implications.
  • Possess strong working knowledge of P&L statement.
  • Understand brand-specific inventory control portal and daily selling strategies.
  • Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
  • Excellent guest relations skills.
  • Effective negotiation skills and strategic thinking.
  • Practice safety standards at all times.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Act as a team leader / player with all levels of staff.
  • Lead by example.
  • Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
  • Current and valid driver’s license.
  • Over-night travel as necessary.
  • Professional behavior and appearance.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
  • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
  • On-call status
  • CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Micros machine
  • Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:


Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here

General Manager, TownePlace Suites by Marriott - Alexandria, LA

Department: Administration
Reports to: Regional Director of Operations
Direct Reports: Assistant GM; Department Supervisors; all other property staff.

SUMMARY: 

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
  • Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
  • Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
  • Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
  • Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
  • Ensures that the property and its inventories are always in the best of conditions.
  • Develops annual budget and capital expenditure plans.
  • Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Complies with all corporate accounting procedures.
  • Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
  • Ensures the implementation of and adherence to all policies and procedures.
  • Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
  • Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
  • Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
  • Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
  • Monitors performance, develops and guides associates in career paths.
  • Conducts performance evaluations for all employees, including department heads and supervisors.
  • Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
  • Promotes teamwork and high morale with associates.
  • Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
  • Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
  • Continually solicits new and repeat business for the hotel.
  • Accompanies the Sales Manager on sales calls.
  • Becomes involved in community and/or government affairs.
  • Possesses and utilizes excellent time management skills.
  • Remains highly visible and readily available for guests at all times.
  • Takes initiative to offer assistance or answer questions throughout the hotel.
  • Ensures that a viable key control program is in place.
  • Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
  • Thoroughly understands and implements the Brand service culture.
  • Performs all shift checklist responsibilities.
  • Supports team members to ensure the team’s entire workload is completed daily.
  • Provides a professional image at all times through appearance and dress.
  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • Hotel Management, General Business or Marketing degree preferred.
  • Two to three years management experience preferred.
  • Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
  • Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Substantial knowledge of hotel operations or ability to learn quickly.
  • Good management and supervisory skills.
  • Ability to work as a team player with all levels of associates.
  • Excellent problem analysis and problem solving skills required.
  • Good computer skills.
  • Ability to learn and accurately use M3 software and other software as needed.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Flexibility to monitor and adjust schedules.
  • Good understanding of revenue generation and profit / loss implications.
  • Possess strong working knowledge of P&L statement.
  • Understand brand-specific inventory control portal and daily selling strategies.
  • Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
  • Excellent guest relations skills.
  • Effective negotiation skills and strategic thinking.
  • Practice safety standards at all times.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Act as a team leader / player with all levels of staff.
  • Lead by example.
  • Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
  • Current and valid driver’s license.
  • Over-night travel as necessary.
  • Professional behavior and appearance.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
  • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
  • On-call status
  • CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Micros machine
  • Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

General Manager, TownePlace Suites by Marriott - San Luis Obispo, CA (New Property)

Department: Administration
Reports to: Regional Director of Operations
Direct Reports: Assistant GM; Department Supervisors; all other property staff.

SUMMARY: 

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
  • Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
  • Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
  • Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
  • Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
  • Ensures that the property and its inventories are always in the best of conditions.
  • Develops annual budget and capital expenditure plans.
  • Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Complies with all corporate accounting procedures.
  • Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
  • Ensures the implementation of and adherence to all policies and procedures.
  • Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
  • Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
  • Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
  • Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
  • Monitors performance, develops and guides associates in career paths.
  • Conducts performance evaluations for all employees, including department heads and supervisors.
  • Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
  • Promotes teamwork and high morale with associates.
  • Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
  • Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
  • Continually solicits new and repeat business for the hotel.
  • Accompanies the Sales Manager on sales calls.
  • Becomes involved in community and/or government affairs.
  • Possesses and utilizes excellent time management skills.
  • Remains highly visible and readily available for guests at all times.
  • Takes initiative to offer assistance or answer questions throughout the hotel.
  • Ensures that a viable key control program is in place.
  • Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
  • Thoroughly understands and implements the Brand service culture.
  • Performs all shift checklist responsibilities.
  • Supports team members to ensure the team’s entire workload is completed daily.
  • Provides a professional image at all times through appearance and dress.
  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • All property positions.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • Hotel Management, General Business or Marketing degree preferred.
  • Two to three years management experience preferred.
  • Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
  • Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Substantial knowledge of hotel operations or ability to learn quickly.
  • Good management and supervisory skills.
  • Ability to work as a team player with all levels of associates.
  • Excellent problem analysis and problem solving skills required.
  • Good computer skills.
  • Ability to learn and accurately use M3 software and other software as needed.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Flexibility to monitor and adjust schedules.
  • Good understanding of revenue generation and profit / loss implications.
  • Possess strong working knowledge of P&L statement.
  • Understand brand-specific inventory control portal and daily selling strategies.
  • Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
  • Excellent guest relations skills.
  • Effective negotiation skills and strategic thinking.
  • Practice safety standards at all times.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Act as a team leader / player with all levels of staff.
  • Lead by example.
  • Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
  • Current and valid driver’s license.
  • Over-night travel as necessary.
  • Professional behavior and appearance.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
  • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
  • On-call status
  • CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Micros machine
  • Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

 The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:


Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

 

Complete our online Employment Application for position listed here

General Manager, Wingate - Shreveport, LA

Department: Administration
Reports to: Regional Director of Operations
Direct Reports: Assistant GM; Department Supervisors; all other property staff.

SUMMARY: 

Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
  • Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change.
  • Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
  • Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly.
  • Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
  • Ensures that the property and its inventories are always in the best of conditions.
  • Develops annual budget and capital expenditure plans.
  • Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Complies with all corporate accounting procedures.
  • Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners.
  • Ensures the implementation of and adherence to all policies and procedures.
  • Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
  • Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place.
  • Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
  • Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
  • Monitors performance, develops and guides associates in career paths.
  • Conducts performance evaluations for all employees, including department heads and supervisors.
  • Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
  • Promotes teamwork and high morale with associates.
  • Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs.
  • Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
  • Continually solicits new and repeat business for the hotel.
  • Accompanies the Sales Manager on sales calls.
  • Becomes involved in community and/or government affairs.
  • Possesses and utilizes excellent time management skills.
  • Remains highly visible and readily available for guests at all times.
  • Takes initiative to offer assistance or answer questions throughout the hotel.
  • Ensures that a viable key control program is in place.
  • Ensures InterMountain-approved web-based system of work order accountability is used fully and appropriately.
  • Thoroughly understands and implements the Brand service culture.
  • Performs all shift checklist responsibilities.
  • Supports team members to ensure the team’s entire workload is completed daily.
  • Provides a professional image at all times through appearance and dress.
  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • All property positions.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • Hotel Management, General Business or Marketing degree preferred.
  • Two to three years management experience preferred.
  • Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties.
  • Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
  • Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
  • Substantial knowledge of hotel operations or ability to learn quickly.
  • Good management and supervisory skills.
  • Ability to work as a team player with all levels of associates.
  • Excellent problem analysis and problem solving skills required.
  • Good computer skills.
  • Ability to learn and accurately use M3 software and other software as needed.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Flexibility to monitor and adjust schedules.
  • Good understanding of revenue generation and profit / loss implications.
  • Possess strong working knowledge of P&L statement.
  • Understand brand-specific inventory control portal and daily selling strategies.
  • Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.
  • Excellent guest relations skills.
  • Effective negotiation skills and strategic thinking.
  • Practice safety standards at all times.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Act as a team leader / player with all levels of staff.
  • Lead by example.
  • Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
  • Current and valid driver’s license.
  • Over-night travel as necessary.
  • Professional behavior and appearance.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
  • Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate and to IMM.
  • On-call status
  • CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Micros machine
  • Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually quiet to moderate. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com

Housekeeper, Courtyard by Marriott - San Antonio, TX

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, Courtyard by Marriott - Shreveport, LA

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY:

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, Fairfield Inn & Suites by Marriott - Nampa, ID

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 


To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:


Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, Hampton Inn & Suites - Grants Pass, OR

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, Holiday Inn Express - Newport, OR

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, Homewood Suites by Hilton - Palm Desert, CA

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, Homewood Suites by Hilton - Reno, NV

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
Education and/or Experience:
  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMhotels.com.

Housekeeper, Hyatt Place - Jackson/Ridgeland, MS

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com

Housekeeper, Residence Inn by Marriott - Omaha, NE

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Remove laundry from rooms and/or chutes.
  • Separate laundry and identify items requiring pre-spotting treatment.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Restock linen on floors as necessary.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Maintain work areas in a clean and orderly manner.
  • Restock supplies in all common areas.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

 Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous experience required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Skill in operation of tools and equipment listed below.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required.The hotel operates 7 days a week, 24 hours a day.Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings, i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Complete “Service Fanatic” training within required time frame.
  •  Practice safety standards at all times.
  • Immediately report any suspicious activities by guests or others.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

 PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.
 
 Complete our online Employment Application for position listed here.

Housekeeper, SpringHill Suites by Marriott - Albuquerque, NM

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com.

Housekeeper, Staybridge Suites - Omaha, NE

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, TownePlace Suites by Marriott - Alexandria, LA

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, TownePlace Suites by Marriott - Flowood, MS

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, TownePlace Suites by Marriott - Irving, TX

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

​SUMMARY:

 Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.


SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.


Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.


SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.


EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator
 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, TownePlace Suites by Marriott - Lakeland, FL

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, TownePlace Suites by Marriott - Lexington, KY

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 


Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.
 

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.
 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.


EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator
 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 


The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, TownePlace Suites by Marriott - Monroe, MI (New Property)

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, TownePlace Suites by Marriott - San Luis Obispo, CA (New Property)

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Housekeeper, TownePlace Suites by Marriott - West Des Moines, IA

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant Executive Housekeeper
Direct Reports: None

SUMMARY: 

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Rotate linen changing in accordance with extended stay schedule.
  • Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.
  • Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
  • Maintain kitchen suite in accordance with extended stay standards.
  • Check shower curtain for mildew, scum, and clean accordingly.
  • Properly replace linen and guest amenities as needed.
  • Clean and stock Suite Attendant carts and maintain in a presentable manner.
  • Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
  • Properly label lost and found articles and turn them in.
  • Report maintenance problems in guest rooms immediately.
  • Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
  • Maintain security for guests and property by keeping room doors locked at all times.
  • Work in laundry area as necessary.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Vacuum cleaner
  • Room Attendant/Suite Attendant cart
  • Laundry chute
  • Ozone Machine
  • Rollaway bed; sofa bed; baby crib
  • Dish washer
  • Oven
  • Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Laundry Attendant, Staybridge Suites - Omaha, NE

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None

 SUMMARY:


 Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Remove laundry from rooms and/or chutes.
  • Separate laundry and identify items requiring pre-spotting treatment.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Restock linen on floors as necessary.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Maintain work areas in a clean and orderly manner.
  • Restock supplies in all common areas.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:

  • None 

QUALIFICATION REQUIREMENTS:

 To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.       
  • No previous experience required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Skill in operation of tools and equipment listed below. 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings, i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Complete “Service Fanatic” training within required time frame.
  •  Practice safety standards at all times. 
  • Immediately report any suspicious activities by guests or others.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

  • Laundry machines
  • Oasis dispensers
  • Ozone machines
  • Vacuum cleaner
  • Laundry cart
  • Laundry chute
  • Shelving on Wheels 
 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. 
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 20 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:


Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

    The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Laundry Attendant, TownePlace Suites by Marriott - Monroe, MI (New Property)

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None 

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Remove laundry from rooms and/or chutes.
  • Separate laundry and identify items requiring pre-spotting treatment.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Restock linen on floors as necessary.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Maintain work areas in a clean and orderly manner.
  • Restock supplies in all common areas.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:

  • None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.       
  • No previous experience required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Skill in operation of tools and equipment listed below. 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings, i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Complete “Service Fanatic” training within required time frame.
  •  Practice safety standards at all times. 
  • Immediately report any suspicious activities by guests or others.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

  • Laundry machines
  • Oasis dispensers
  • Ozone machines
  • Vacuum cleaner
  • Laundry cart
  • Laundry chute
  • Shelving on Wheels 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 20 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com.

Laundry Attendant, TownePlace Suites by Marriott - Panama City Beach, FL

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None 

SUMMARY:

 Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Remove laundry from rooms and/or chutes.
  • Separate laundry and identify items requiring pre-spotting treatment.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Restock linen on floors as necessary.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Maintain work areas in a clean and orderly manner.
  • Restock supplies in all common areas.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:

  • None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.       
  • No previous experience required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Skill in operation of tools and equipment listed below. 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings, i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Complete “Service Fanatic” training within required time frame.
  •  Practice safety standards at all times. 
  • Immediately report any suspicious activities by guests or others.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

  • Laundry machines
  • Oasis dispensers
  • Ozone machines
  • Vacuum cleaner
  • Laundry cart
  • Laundry chute
  • Shelving on Wheels 

 PHYSICAL DEMANDS AND WORK ENVIRONMENT:

 The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arm
  • The associate must frequently lift and/or move up to 20 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

    The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for the position listed here.

Laundry Attendant, TownePlace Suites by Marriott - San Luis Obispo, CA (New Property)

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None 

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Remove laundry from rooms and/or chutes.
  • Separate laundry and identify items requiring pre-spotting treatment.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Restock linen on floors as necessary.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Maintain work areas in a clean and orderly manner.
  • Restock supplies in all common areas.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:

  • None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.       
  • No previous experience required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Skill in operation of tools and equipment listed below. 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings, i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Complete “Service Fanatic” training within required time frame.
  •  Practice safety standards at all times. 
  • Immediately report any suspicious activities by guests or others.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

  • Laundry machines
  • Oasis dispensers
  • Ozone machines
  • Vacuum cleaner
  • Laundry cart
  • Laundry chute
  • Shelving on Wheels 

 PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 20 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com.

Laundry Attendant, TownePlace Suites by Marriott - West Des Moines, IA

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None 

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Remove laundry from rooms and/or chutes.
  • Separate laundry and identify items requiring pre-spotting treatment.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Restock linen on floors as necessary.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Maintain work areas in a clean and orderly manner.
  • Restock supplies in all common areas.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required. 

SUPERVISORY RESPONSIBILITIES:

  • None 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.       
  • No previous experience required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Skill in operation of tools and equipment listed below. 

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required.  The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings, i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
  • Complete “Service Fanatic” training within required time frame.
  •  Practice safety standards at all times. 
  • Immediately report any suspicious activities by guests or others.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

  • Laundry machines
  • Oasis dispensers
  • Ozone machines
  • Vacuum cleaner
  • Laundry cart
  • Laundry chute
  • Shelving on Wheels 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 20 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud.
  • Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties. 

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Lobby Houseman, Homewood Suites by Hilton - Palm Desert, CA

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Remove laundry from rooms and/or chutes.
  • Separate laundry and identify items requiring pre-spotting treatment.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Restock linen on floors as necessary.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Maintain work areas in a clean and orderly manner.
  • Restock supplies in all common areas.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous experience required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Skill in operation of tools and equipment listed below.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required.The hotel operates 7 days a week, 24 hours a day.Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings. i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Complete "Service Fanatic" training within required time frame.
  • Practice safety standards at all times.
  • Immediately report any suspicious activities by guests or others.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

  • Laundry machines
  • Oasis dispensers
  • Ozone machines
  • Vacuum cleaner
  • Laundry cart
  • Laundry chute
  • Shelving on Wheels

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

Complete our online Employment Application for position listed here


 

Lobby Houseman, Homweood Suites by Hilton - Reno, NV

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Remove laundry from rooms and/or chutes.
  • Separate laundry and identify items requiring pre-spotting treatment.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Restock linen on floors as necessary.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Maintain work areas in a clean and orderly manner.
  • Restock supplies in all common areas.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous experience required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.
  • Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Skill in operation of tools and equipment listed below.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings. i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Complete "Service Fanatic" training within required time frame.
  • Practice safety standards at all times.
  • Immediately report any suspicious activities by guests or others.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

  • Laundry machines
  • Oasis dispensers
  • Ozone machines
  • Vacuum cleaner
  • Laundry cart
  • Laundry chute
  • Shelving on Wheels

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com.

Lobby Houseman, TownePlace Suites by Marriott - Monroe, MI (New Property)

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Remove laundry from rooms and/or chutes.
  • Separate laundry and identify items requiring pre-spotting treatment.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Restock linen on floors as necessary.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Maintain work areas in a clean and orderly manner.
  • Restock supplies in all common areas.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous experience required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.
  • Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Skill in operation of tools and equipment listed below.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required.
  • The hotel operates 7 days a week, 24 hours a day.
  • Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings. i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Complete "Service Fanatic" training within required time frame.
  • Practice safety standards at all times.
  • Immediately report any suspicious activities by guests or others.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

  • Laundry machines
  • Oasis dispensers
  • Ozone machines
  • Vacuum cleaner
  • Laundry cart
  • Laundry chute
  • Shelving on Wheels

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com.

Lobby Houseman, TownePlace Suites by Marriott - San Luis Obispo, CA (New Property)

Department: Housekeeping
Reports to: Executive Housekeeper; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it.  Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Remove laundry from rooms and/or chutes.
  • Separate laundry and identify items requiring pre-spotting treatment.
  • Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
  • Advise management when supplies need to be replenished.
  • Responsible for keeping laundry room and equipment clean and working in a safe manner.
  • Restock linen on floors as necessary.
  • Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc.  Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
  • Maintain work areas in a clean and orderly manner.
  • Restock supplies in all common areas.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Proper administration of key control.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No previous experience required, but preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.
  • Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
  • Flexibility to adjust work priorities as necessary.
  • Skill in operation of tools and equipment listed below.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required.The hotel operates 7 days a week, 24 hours a day.Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings. i.e., (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc.)
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Complete "Service Fanatic" training within required time frame.
  • Practice safety standards at all times.
  • Immediately report any suspicious activities by guests or others.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

EQUIPMENT OPERATED:

  • Laundry machines
  • Oasis dispensers
  • Ozone machines
  • Vacuum cleaner
  • Laundry cart
  • Laundry chute
  • Shelving on Wheels

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
  • While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
  • Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.  The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here at IMMHotels.com

Night Auditor, Homewood Suites by Hilton - Reno, NV

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY:

Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Remain highly visible and readily available for guests at all times.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
  • Distribute newspapers and folios under guest room doors.
  • Print registration cards for the next workday.
  • Program wakeup calls.
  • Post and balance all phone calls and restaurant paper work.
  • Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
  • Prepare and balance flash report and fax as needed to owners and corporate office.
  • Walk the property hallways and public areas for safety and security measures.
  • Ensure that all exterior doors are locked allowing key access only.
  • Maintain proper administration of key control.
  • Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
  • Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.
  • Verify room status with housekeeping report.
  • May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
  • May have to perform laundry duties.
  • May be responsible for the setup and breakdown of the meeting room(s).
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; ability to prioritize and coordinate details; ability to multi-task.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times.
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Ability to successfully complete brand standard training including brand service training.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.
  • Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Answer phone within 3 rings using proper Brand Standards greeting and etiquette.
  • First Aid/CPR certification or ability to obtain.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Laundry machines
  • Ozone machines
  • Vacuum cleaner; shop vac

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Night Auditor, Residence Inn by Marriott - Spring, TX

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY:

Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Remain highly visible and readily available for guests at all times.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
  • Distribute newspapers and folios under guest room doors.
  • Print registration cards for the next workday.
  • Program wakeup calls.
  • Post and balance all phone calls and restaurant paper work.
  • Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
  • Prepare and balance flash report and fax as needed to owners and corporate office.
  • Walk the property hallways and public areas for safety and security measures.
  • Ensure that all exterior doors are locked allowing key access only.
  • Maintain proper administration of key control.
  • Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
  • Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.
  • Verify room status with housekeeping report.
  • May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
  • May have to perform laundry duties.
  • May be responsible for the setup and breakdown of the meeting room(s).
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; ability to prioritize and coordinate details; ability to multi-task.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times.
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Ability to successfully complete brand standard training including brand service training.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.
  • Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Answer phone within 3 rings using proper Brand Standards greeting and etiquette.
  • First Aid/CPR certification or ability to obtain.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Laundry machines
  • Ozone machines
  • Vacuum cleaner; shop vac

PHYSICAL DEMANDS AND WORK ENVIRONMENT:


The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Night Auditor, TownePlace Suites by Marriott - Dallas/Irving, TX

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY:

Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Remain highly visible and readily available for guests at all times.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
  • Distribute newspapers and folios under guest room doors.
  • Print registration cards for the next workday.
  • Program wakeup calls.
  • Post and balance all phone calls and restaurant paper work.
  • Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
  • Prepare and balance flash report and fax as needed to owners and corporate office.
  • Walk the property hallways and public areas for safety and security measures.
  • Ensure that all exterior doors are locked allowing key access only.
  • Maintain proper administration of key control.
  • Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
  • Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.
  • Verify room status with housekeeping report.
  • May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
  • May have to perform laundry duties.
  • May be responsible for the setup and breakdown of the meeting room(s).
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; ability to prioritize and coordinate details; ability to multi-task.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times.
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Ability to successfully complete brand standard training including brand service training.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.
  • Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Answer phone within 3 rings using proper Brand Standards greeting and etiquette.
  • First Aid/CPR certification or ability to obtain.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Laundry machines
  • Ozone machines
  • Vacuum cleaner; shop vac

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Night Auditor, TownePlace Suites by Marriott - Monroe, MI(New Property)

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY:

Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Remain highly visible and readily available for guests at all times.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
  • Distribute newspapers and folios under guest room doors.
  • Print registration cards for the next workday.
  • Program wakeup calls.
  • Post and balance all phone calls and restaurant paper work.
  • Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
  • Prepare and balance flash report and fax as needed to owners and corporate office.
  • Walk the property hallways and public areas for safety and security measures.
  • Ensure that all exterior doors are locked allowing key access only.
  • Maintain proper administration of key control.
  • Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
  • Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.
  • Verify room status with housekeeping report.
  • May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
  • May have to perform laundry duties.
  • May be responsible for the setup and breakdown of the meeting room(s).
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; ability to prioritize and coordinate details; ability to multi-task.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times.
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Ability to successfully complete brand standard training including brand service training.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.
  • Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Answer phone within 3 rings using proper Brand Standards greeting and etiquette.
  • First Aid/CPR certification or ability to obtain.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Laundry machines
  • Ozone machines
  • Vacuum cleaner; shop vac

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Night Auditor, TownePlace Suites by Marriott- San Luis Obispo, CA (New Property)

Department: Front Office
Reports to: Front Office Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY:

Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Remain highly visible and readily available for guests at all times.
  • Assist team with training, supplies and support in order to consistently provide Brand quality service.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.
  • Distribute newspapers and folios under guest room doors.
  • Print registration cards for the next workday.
  • Program wakeup calls.
  • Post and balance all phone calls and restaurant paper work.
  • Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.
  • Prepare and balance flash report and fax as needed to owners and corporate office.
  • Walk the property hallways and public areas for safety and security measures.
  • Ensure that all exterior doors are locked allowing key access only.
  • Maintain proper administration of key control.
  • Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.
  • Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.
  • Verify room status with housekeeping report.
  • May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).
  • May have to perform laundry duties.
  • May be responsible for the setup and breakdown of the meeting room(s).
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally and in writing and good telephone skills.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Basic knowledge of hotel operations or ability to learn quickly.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Good time management skills; ability to prioritize and coordinate details; ability to multi-task.
  • Flexibility to adjust work priorities as necessary.
  • Practice safety standards at all times.
  • Computer skills required.
  • Skill in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance.
  • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Comply with hotel and/or department uniform and professional behavior and appearance standards.
  • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Ability to successfully complete brand standard training including brand service training.
  • Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
  • Immediately report any suspicious activities by guests or others.
  • Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Answer phone within 3 rings using proper Brand Standards greeting and etiquette.
  • First Aid/CPR certification or ability to obtain.

EQUIPMENT OPERATED:

  • Computer
  • Fax machine
  • Copy machine
  • Multi-line telephone console
  • Commercial coffee machine
  • Laundry machines
  • Ozone machines
  • Vacuum cleaner; shop vac


PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
  • The associate is regularly required to stand, walk, and reach with hands and arms.
  • The associate must frequently lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.


SELECTION GUIDELINES:


Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Sales Coordinator, TownePlace Suites and Residence Inn by Marriott - Fort Walton Beach, FL

Department: Sales
Reports to: Director of Sales; Sales Manager; General Manager
Direct Reports: None

SUMMARY: 

The Sales Coordinator assists the Director of Sales and Sales Manager in sales operations including: reserving meetings and conferences, coordinating wedding groups, general administrative functions, and arranging sales blitzes and giveaways. This position requires strong communication skills, both written and verbal.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Acts as primary sales professional for one or more market segments identified as revenue generators for the property.
  • Responsible for meeting and exceeding sales goals as established by Director of Sales & Marketing, Area/Regional Director of Sales & Marketing and/or General Manager.
  • Proactively identifies, qualifies, and solicits new business opportunities through account and market penetration and saturation.
  • Works collaboratively with other members of the hotel team to ensure sales efforts are coordinated.
  • Identifies, qualifies and maintains lead sources and active accounts through telephone contact, site tours and inside and appointments, occasionally, outside appointments as needed.
  • Responsible for execution of action plan outlining planned sales activities for the week, month, and quarter for the assigned market segment.
  • Conducts effective site visits.
  • Use available tools to understand competitors' strengths and weaknesses, and knows how to sell against them to targeted market segments.
  • Creates detailed customer account records, correspondence, sales agreements, proposals, and thank you letters for own accounts or in support of other sales professionals.
  • Communicates with internal customers and resources to ensure effective guest service.
  • Partners with operations in providing a customer experience that exceeds the customer's expectations.
  • Acts as customer liaison with hotel during customer stay ensuring daily needs are met and to ensure overall customer satisfaction.
  • Assist Director of Sales and Sales Manager with projects, special events and presentations.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Required knowledge, skills, and abilities include, but are not limited to:

  • Ability to understand, execute and support customer service standards and applicable brand standards.
  • Ability to work collaboratively with the hotel service team to provide exceptional customer service.
  • Superior guest relation skills.
  • Excellent telephone sales skills with overall sales skills and an ability to effectively close a sale
  • Excellent verbal and written skills.
  • Operational knowledge and/or appreciation of operational challenges.
  • Works collaboratively to achieve team and individual goals.
  • Proficiency in business software, including Hotel SalesPro, MS Excel, Word, Powerpoint
  • High school or GED or equivalent.
  • Experience in a hotel or similar sales and marketing environment.
  • Strong Computer skills related account management (i.e. Delphi, Goldmine, Sales Forces.com)
  • Understanding of online internet distribution channels
  • Experience with Microsoft Office products
  • Basic mathematical skills
  • Strong communication skills – both oral and written.
  • Organization and time management skills
  • Interpersonal skills.
  • Attention to detail and organization skills

SELECTION GUIDELINES:

Formal application, a rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for a position listed here at IMMHotes.com

Sales Manager, SpringHill Suites & TownePlace Suites by Marriott - Lake Buena Vista/Orlando FL

Come and see for yourself how rewarding a career with InterMountain Management can be!

If you consider yourself a highly self-motivated individual who thrives in a fast-paced friendly atmosphere; and has demonstrated success in the Orlando market, then we cannot wait to see your resume. Having market experience, along with Marriott experience is not required, but will give you a momentous advantage.  
There are many reasons you would like working for InterMountain Management. While we believe a job well done is its own reward, we also realize that benefits for full-time employees like health insurance, vacation time, and competitive compensation are valuable incentives.
We want our associates to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate offices. Employee integrity is reciprocated through mutual respect and forthright communication.
We appreciate the strong work ethic of our associates and believe in promoting from within when possible.
We understand that the success of our company is directly proportional to the success of our associates, and we empower them to achieve their best. No matter the position, InterMountain Management delivers constant training and support for a rewarding career.

Join InterMountain Management and allow your talent to shine!

Property Details

TownePlace Suites & SpringHill Suites Lake Buena Vista opened Fall 2018 as a dual-branded Marriott property.  This  property offer's a combined room count of 335 suites, including one-bedroom and two-bedroom suites.   This exceptional 6 story property shares 3,767 square feet of meeting space, and onsite bar and grill. Located just 15 miles from Orlando International Airport and convenient access to Walt Disney World, Universal Studios, SeaWorld, and the Orlando Convention Center. 

Sales Manager

The Sales Manager is a representative of the hotel and must reflect a professional image at all times.  The ability to multitask, work well with others, follow through on details, communicate effectively and respond in a timely manner are all required for the position of Sales Manager. Effective written and verbal skills are a necessity in order to effectively communicate with the hotel team, customers and InterMountain corporate. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Establish client base of organizations, associations, social groups, and other SMERF accounts through direct outside and inside sales.

  • Responsible for meeting and exceeding sales goals as established by Area/Regional Director of Sales & Marketing and/or General Manager.

  • Initiate and follow up on leads.

  • Offer creative thinking with social media and room night packages to grow customer loyalty and customer experiences.

  • Achieve and grow yearly top-line revenues.

  • Achieve and grow local account and global account partnerships.

  • Seek out new SMERF business.

  • Shift market share business from comp set hotels.

  • Create accurate contracts.

  • Communicate needs directly to hotel operations team to ensure guest satisfaction.

  • Develop market mix of business and recognize top producers.

  • Grow and develop group business.

  • Maintain accurate records.

  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.

  • ​Follow company policies and procedures

Sales Manager Qualification Requirements: 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
Required knowledge, skills and abilities include, but are not limited to:
  • Hotel experience/prefer hotel sales experience
  • Proactive personality and work style.
  • Self-starter and strong team member.
  • Leadership skills.
  • Experience selling major franchise brand of hotels, i.e., Hilton, Marriott, IHG, Hyatt a plus.
  • Excellent oral and written communication skills.
  • Excellent organization skills.
  • Proficient in Microsoft Outlook, Microsoft Word and other computer programs.

SPECIAL REQUIREMENTS:

  • Have a valid U.S. Drivers License
  • Have zero DWI/DUI incidents on driving record for the past three years.
  • Have zero “major infractions” on driving record for the past three years.
  • Will be required to provide evidence of personal auto insurance meeting the state minimum limits or limits of at least $25,000 per person/$50,000 per accident.
​SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

Complete our online Employment Application for position listed here at IMMHotels.com

Server, Courtyard by Marriott - Spring, TX

Department: Kitchen
Reports to: Food and Beverage Manager; Assistant General Manager; General Manager
Direct Reports: None

SUMMARY: 

Responsible for overseeing complete food and beverage preparation, ordering, planning, preparing, scheduling, and serving quality products to Brand Standards.  Supervises department associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Interaction/socialization with guests.
  • Performs a variety of food preparation duties, such as repairing hot and cold foods, hors d’oeuvres and drinks.
  • Set up buffet.
  • Cook on BBQ grill.
  • Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas.
  • Operate beer dispenser, brews coffee, tea, etc.
  • Operates cooking equipment.
  • Orders supplies, puts up stock, and keeps records.
  • Maintains Brand Standards and Health Department requirements.
  • Responsible for setting up and replenishing all food items.
  • Greets and serves guests as demand is needed.
  • May be required to run Micros (register) collecting money and balancing.
  • May be required to stock the bar; setup and break down meeting rooms; handle evening coffee breaks or refresh, etc.
  • Use empowerment to exceed associate/guest expectations and resolve conflicts.
  • Proper administration of key control.
  • Remain highly visible and be readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Willingness and ability to train new associates.
  • Complete maintenance work orders and deliver to the supervisor in a timely manner.
  • Thoroughly understand and implement the Brand service culture.
  • Perform all shift checklist responsibilities.
  • Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
  • Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • None 

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

  • High School diploma or GED preferred.
  • No prior experience is required, but is preferred.

 Knowledge, Skills and Abilities:

  • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
  • Good interpersonal skills.  Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
  • Ability to communicate effectively verbally.
  • Ability to work in a fast-pace, high-energy and demanding work environment.
  • Ability to work as a team player with all levels of associates.
  • Dedicated, hard-working, self-motivated.
  • Practice safety standards at all times. 
  • Ability to solve basic equipment problems and/or who to contact for resolution.
  • Skilled in operation of tools and equipment listed below.
  • Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

  • Prompt and regular attendance
  • The hotel operates 7 days a week, 24 hours a day.  Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
  • Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
  • Participate in all mandatory job training and meetings.
  • Food handling certification or as required by local health department.
  • May be required to attend and successfully complete Beverage Education training.
  • Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
  • Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

  • Micros (POS)
  • Oven and stove
  • Dishwasher
  • Griddle
  • Electric chaffing dishes
  • Commercial coffee machine
  • Juice machine; tea machine; beer dispenser

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete our online Employment Application for position listed here.

Employment Application